We are pleased to announce the following vacancy in the Network & Service Operations Department within the Technology Division.
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Ref: TECHNOLOGY_SPSLAO__SEP _2012
Reporting to the Senior Manager-Network Operations and Support, the position holder will be responsible for Partner management;
Contract Performance Evaluation;
NOPEX Reporting and Proactive engagement with third parties
The job holder’s key responsibilities will be to:
Partner management
Set up of new contracts relevant to Technology Division.
Formulate deliverables to be measured and penalty situations for non-adherence;
Renew contracts seamlessly;
Provide budget figures for contracts under your jurisdiction.
Contract Performance Evaluation
Continuously formulate and agree with service provider ways of improving performance;
Evaluate performance of each contract on a quarterly basis.
NOPEX Reporting
Keep an updated list of contracts with validity and payment status;
Submit monthly figures to section Manager and discuss and agree for posting in financial books; Prepare yearly forecast figures as may be required;
Coordinate CAPEX utilization to reduce NOPEX.
Proactive engagement with third parties
Liaising with external partners on potential risks to the network and sharing the information; Mitigation of potential risks to the network.
The ideal candidate should possess the following skills & competencies:
Bachelor Degree in Business Administration or a related field;
4 years’ experience within a Technology Based company preferably within Operations & support functions with a track record having engaged vendors/contractors/3rd Party Service Providers in (amongst others);
Experience Pricing negotiations;
Experience in Assessing/Evaluating current application functionalities/performance against set SLA;
Experience in Service Evaluations;
Experience in Contract Drafting &
Reviewing;
Exceptional analytical ,presentation and documentation skills;
Computer proficiency;
Good communication &
interpersonal skills.
If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. The deadline for application is Thursday, 20th September, 2012. The Senior Manager – Talent Acquisition Safaricom Ltd Nairobi Via E-mail to hr@safaricom.co.ke
Senior Partner & SLA Officer
Ref: TECHNOLOGY_SPSLAO__SEP _2012
Reporting to the Senior Manager-Network Operations and Support, the position holder will be responsible for Partner management;
Contract Performance Evaluation;
NOPEX Reporting and Proactive engagement with third parties
The job holder’s key responsibilities will be to:
Partner management
Set up of new contracts relevant to Technology Division.
Formulate deliverables to be measured and penalty situations for non-adherence;
Renew contracts seamlessly;
Provide budget figures for contracts under your jurisdiction.
Contract Performance Evaluation
Continuously formulate and agree with service provider ways of improving performance;
Evaluate performance of each contract on a quarterly basis.
NOPEX Reporting
Keep an updated list of contracts with validity and payment status;
Submit monthly figures to section Manager and discuss and agree for posting in financial books; Prepare yearly forecast figures as may be required;
Coordinate CAPEX utilization to reduce NOPEX.
Proactive engagement with third parties
Liaising with external partners on potential risks to the network and sharing the information; Mitigation of potential risks to the network.
The ideal candidate should possess the following skills & competencies:
Bachelor Degree in Business Administration or a related field;
4 years’ experience within a Technology Based company preferably within Operations & support functions with a track record having engaged vendors/contractors/3rd Party Service Providers in (amongst others);
Experience Pricing negotiations;
Experience in Assessing/Evaluating current application functionalities/performance against set SLA;
Experience in Service Evaluations;
Experience in Contract Drafting &
Reviewing;
Exceptional analytical ,presentation and documentation skills;
Computer proficiency;
Good communication &
interpersonal skills.
If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. The deadline for application is Thursday, 20th September, 2012. The Senior Manager – Talent Acquisition Safaricom Ltd Nairobi Via E-mail to hr@safaricom.co.ke