Tuesday, November 11, 2014

MKOPA Customer Care Operations Manager Vacancy

About M-KOPA Solar

M-KOPA Solar, headquartered in Nairobi, Kenya, is the global eader of "pay-as-you-go" energy for
of-grid customers.
The company was founded in 201 by former executives behind M-PESA (the world's leading mobile
payment platform) on the belief that mobile technology could revolutionize energy services in
emerging markets the same way it has already revolutionized the delivery of communications and
financial services.
In under 2 years since commercial launch (Oct 2012), M-KOPA has connected over 10,00 homes in
East Africa to solar power. As of Q4 2014 the company is adding over 10,00 new homes each month
and employs nearly 50 full time staf with offices in Kenya, Uganda, Tanzania, the UK and Hong
Kong. M-KOPA works in partnership with leading mobile network operators including Safaricom in
Kenya, and is busy developing additonal pay-as-you-go products and services. The company has also
begun licensing its technology to partners in markets outside East Africa.
In 2013 M-KOPA was given the Excellence in Sustainable Finance Award by the Financial Times and IFC, and in 2014 was selected by Bloomberg New Energy Finance as the world's top New Energy Pioneer. The company's inovative busines model has ben profiled in leading global media
including The Economist, the BC, Bloomberg, the Financial Times and Wired.

Positon Title : Customer Care Operations Manager
Department : CUSTOMER CARE

The sucessful applicant for this role will be an experienced individual with a proven ability to build
and manage a team of customer service representatives whilst leading core customer-facing business
areas including marketing and customer performance monitoring and analysis. Preferred experience
in consumer-facing services, mobile money, airtime or other gods and services on a national scale
across East Africa.