We are a growing IT outsourcing company looking to train a proactive, hardworking candidate to perform
the following duties for a period of 3 Months with possible extension based on performance:
Troubleshooting customers technical issues both on call and on site and finding possible solutions.
Answering technical questions from customers and prospective customers on mail.
Producing site reports after every visit giving recommendations to client
Monitoring client base via a software and remotely solving any issues that arise.
Excellent understanding of the technical fundamentals of the Internet. You should have a solid
knowledge of internet protocols such as SSH, FTP, SFTP & HTTP, as well as the ability to use
diagnostic tools such as traceroute, ping, etc
Aware of Windows, Mac & Linux troubleshooting ability.
The ability to be a good listener, and to really understand a customer problem or question and
help them solve it.
Excellent writing skills. Most of your work will be written (email, documentation, etc.).
Excellent telephone mannerisms. Some support will be provided over the phone.