Business Development Manager - Affluent Banking
Job Ref RB 372012The Position:
Reporting to the Head of Diaspora & Affluent/Advantage Banking, the person will be responsible for execution of the Affluent strategy of KCB Retail Banking to growth of Bank’s market share and profitability of the Affluent segment. The person is expected to develop and roll out innovative business development initiatives, redefine the relationship and sales models
Key Responsibilities
Execute a redefined Affluent tactical plan to grow the banks high net worth customer base, deposits, assets and high value yield per customer.
Review and develop a commercially viable innovate products, service and channels that position KCB competitively to the market.
Develop annual sales plans and execute with urgency in-order to build a profitable deposit and asset affluent portfolio for each branch cross the network.
Develop and execute a redefined customer value driven relationship proposition that attains high product penetration per customer and excellent customer service
Manage Advantage centers and Niche business suites to ensure they consistently provide superior levels of customer service.
Manage affluent Unit Portfolio At Risk (PAR) and maintain within set business levels
Manage accounts migration and provisions to ensure they are within Banks acceptable levels and up sales is as per defined criteria
Develop a loyalty customer programme to drive customer retention and reward
Implement a systematic affluent customer voice tracker that guides KCB product and service development plans.
Develop and maintain strong relationships with stakeholders in the other Units and external business industry sectors in order to tap on banks value chain and new market innovations opportunities.
The Person
Degree in Business related field Over 5 years’ management experience in management of high net worth retail banking or service industry sector.
Experience in Banking operations,
Sales and customer service- 2 years
Experience in Business Research and product Development- 2 years.
Experience in Project management- 2 years
Strong leadership skills with demonstrated competences in championing high performance management
A thorough knowledge of Retail Banking products and services, and extensive Banking Industry knowledge
Understands international financing especially the USA Market
Fluency in spoken and written French will be an added advantage.
The above position is a demanding role which the bank will provide a competitive package for the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level, e-mail address and telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke. To be considered your application must be received by 28th September 2012. Only short listed candidates will be contacted.