1. Customer Service Staff /Sales Staff
Objective of role
Help to maximise sales for the store and across wider channels
Provide first class customer experience
Grow personally and professionally as part of a dynamic business
Responsibilities
Greet, assist and sell to customers
Operate till and handle financial transactions
Merchandise and replenish stock as directed
Assist with deliveries and stock handling as directed
Undertake cleaning and housekeeping duties
Continually develop an understanding of the company’s culture, products, ethical initiatives, other areas of business, and reflect this in everyday performance
Take responsibility for personal development and actively seek opportunities for improvement
Experience Required
No experience is needed if the enthusiasm, aptitude and proven desire to learn can be demonstrated
Experience in a retail environment with a quality brand is desirable
Experience in a customer service role with face-to-face customer contact may also be beneficial
Skills/Knowledge Required
Ability to initiate contact and communication
Confident, articulate and accurate spoken English
Ability to work hard and smart
Ability to adapt to frequent change and a high pressure environment
2. Personal Assistant (PA) / Secretary
Personal assistants (PAs) to act as their manager's first point of contact with people from both inside and outside the organisation.
Typical work activities include:
deputising for the manager, making decisions and delegating work to others in the manager's absence;
devising and maintaining office systems, including data management and filing;
arranging travel and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations;
screening telephone calls, enquiries and requests, and handling them when appropriate;
meeting and greeting visitors at all levels of seniority;
organising and maintaining diaries and making appointments;
dealing with incoming email, faxes and post, often corresponding on behalf of their manager;
taking dictation and minutes;
carrying out background research and presenting findings;
producing documents, briefing papers, reports and presentations;
organising and attending meetings and ensuring their manager is well-prepared for meetings;
liaising with clients, suppliers and other staff.