Kenya Website Experts is seeking dedicated and motivated employees looking for a career in customer service / technical support and are looking to work with Kenya's leading website design and web hosting provider and provide exceptional customer service on a consistent basis.
Providing support to hosting customers on inbound telephone calls, chats and tickets. They will be the first point of contact and provide professional consultation to customers.
Their interactions will range from questions about current products/services and/or consultation of new purchases.
Effectively responds and provides information to customers regarding new offerings, contract extension options, and attempts to cross-sell additional products/services.