Saturday, April 21, 2012


Safaricom is pleased to announce the following vacancy within the Resources Division.
In keeping with Safaricom's current business needs, we are looking for a person who meets the criteria indicated below:

Employee Relations Manager


Reporting to the Head of Department- Employee Service Centre, the job holder will manage the employee relations’ function through consistent application of company policies and procedures.

The job holder will also manage dispute resolution procedures and monitor motivation levels in the company so as to promote employee satisfaction.

The job holder’s key responsibilities will be to:

Employee Relations

•Manage the administration of all discipline/grievance issues as per discipline /grievance procedure;
•Prepare and send out notifications for disciplinary hearings;
•Make recommendation on disciplinary action to be taken which will be approved by Senior Management;
•Document and upload approved labor policies on the intranet inclusive of any changes;
•Facilitate building of managerial capacity of management staff on employee relations in conjunction with Learning and Development Section;
•Report on emerging people management trends after the training on a quarterly basis;
•Liaise with COTU, FKE and Ministry of labor on all issues relating to Employment laws and Practice;
•Coach managers to handle disciplinary issues and devolution of disciplinary handling to line managers through facilitation of Training programs on internal staff policies and guidelines from regulators, (updates on the intranet current to one week) e.g. FKE, IPM, etc
•Ensure compliance to labor and government regulations relating to staff issues. Liaison with Safaricom legal section and company lawyers on all legal issues relating to staff.

Safaricom Staff Satisfaction

•Manage and implement tools aimed at getting feedback from staff;
•Roll out Employee Satisfaction survey every year;
•Implement employee satisfaction initiatives by using a documented and signed off action plans and monitor key indicators of progress;
•Develop Action Plans in liaison with HRBP’s and relevant Business Heads;
•Ensure that feedback is done to relevant staff.

Separation / Exit Management

•Work with the relevant work areas to ensure that all exits are done as per the Employment Act and company policy;
•Act as a one stop for all exit staff and Conduct Exit interviews;
•Prepare resignation acceptance letters and conduct turnover analysis and reports on a weekly basis and submit the same to HOD Employee Service Center.

Safaricom Staff Engagement

•Champion Employer of Choice initiatives and programmes.

The ideal candidate should possess the following:

•Degree in Human Resources Management, Industrial Relations or equivalent;
•Graduate from recognized university with postgraduate qualification in HR, Industrial Relations;
•3-4 years experience in human resource management with at least 3 years experience specifically in labor and employee relations management;
•Considerable knowledge of current trends and practices in HR;


Our client Planning Systems Services Limited is a well renowned architectural firm which has an excellent track record of competence in design and project implementation.

They are looking for a highly motivated and self-driven candidate to fill the position of:


Place of Work: Nairobi, Kenya

Basic Function:

The Receptionist is the initial company contact with customers via telephone conversations or face to face.

The incumbent will be responsible for providing administrative support to ensure that organizational services are provided in an effective and efficient manner.

Principal Accountabilities:

•Maintain the telephone switchboard and direct telephone calls to the desired staff
•Maintain a record of incoming and outgoing calls
•Receive customers visiting the organization and direct them to the relevant officers
•Ensure that all the queries of customers or clients at the front desk are responded to
•Inform visitors about past and present projects


BPO / Call Centre Jobs

30 Transcription Executives Urgently Required

Do you have a typing speed of over 35 words per minute and an excellent command of spoken and written English.

Our client, in the BPO/ Call Centre Industry, is looking for transcription Executives.

Reporting to the Team Leader, you will be responsible for;

•Listening to audio tapes in English Language and typing what you hear on to the computer.
•Editing the typed content to ensure it is the correct representation of the audio tape.


Due to sustainable growth our client, a laboratory equipment distributing company requires a suitable candidate to fill in the following position.

Position: Lab Sales Representative

Department: Sales and marketing

Job Objective / Summary

•Collective and individual responsibility for the development and performance of all sales activities in assigned market.
•Staffs and directs a sales team and provides leadership towards the achievement of maximum profitability and growth in line with company vision and values.
•Establish plans and strategies to expand the customer base in the marketing area.

Duties and Responsibilities

•Ensuring Accounts are paid or settled on time and in full.
•Giving feedback to the management and advising accordingly.
•Soliciting for orders from various customers so as to ensure business development.


FHI 360 is a global development organization with a rigorous, evidence-based approach.

Our staff includes experts in health, nutrition, education, economic development, civil society, environment and research.

FHI 360 operates from 60 offices with 4,400 staff in the U.S. and around the world.

Our commitment to partnerships at every level and our multidisciplinary approach enable us to have a lasting impact on the individuals, communities and countries we serve–improving lives for millions.

We seek qualified candidates for the following positions:

Associate Director, Programs

Location: Kenya Country Office, Nairobi
Reference #: FHI360-ADP-022

Job Summary:

•The Associate Director Programs, will support the Country Director to oversee the FHI 360 Kenya Country Portfolio.
•He/He will work with the Country Director and Country team to ensure continued high performance and responsiveness to changing needs and opportunities, Support the Country Director in overseeing and promoting strategic planning and business development, with a focus on USG and non-USG funding sources in order to position FHI 360/Kenya as a leader in health and development.
•The position holder will report to the Country Director, Kenya Country Office.

Minimum Requirements:

•BS/BA and 9-11 years relevant experience with international development programs and includes 3-5 years of supervisory experience, overseas field experience required.
•MS/MA in public health or related field and 7-9 years relevant experience with international


A chain of restaurants in Nairobi is looking for a Sales Executive to develop business and increase market share.

The sales executive will be expected to understand customer requirements and present appropriately to make a sale.

The executive will also maintain and develop relationships with existing customers in person and via phone/email.

Interested candidates with over 2 years experience in Sales with a Diploma in Business Administration or Sales, strong business acumen, excellent interpersonal skills and MS Office knowledge should apply via

Please indicate on the title- SALES Executive Position. In addition to your cover page, please include your updated CV, stating your current and expected remuneration details as well as your availability.


In-House Legal Advisor

Our client micro-finance institution seeks to recruit suitable candidate to fill the above vacancy.

Main Purpose of the Job

To meet all the organization’s legal needs by providing legal advise and services on contracts, products, services and procedures, in line with In-country legislation as and when required

Minimum Requirements:

•Law Degree and graduate from the Kenya School of Law
•Holder of a valid Practicing Certificate
•Minimum 3 years related experience
•Holder of CPS (K) will be an added advantage

Key Competencies

•Highly analytical
•High integrity
•Detail oriented
•Excellent planning and organizing skills
•Risk control oriented
•Quick Thinker


Qatar Airways is the only Middle Eastern airline to hold a coveted 5-Star rating from Skytrax and is one of the fastest growing carriers in the world today.

Qatar Airways continues to grow at an impressive rate and is looking for stars to join our world-class workforce of more than 15,000 employees from more than 100 different nations.

Qatar Airways is opening an office in Mombasa - Kenya and invites applications for the following positions:

Sales Executive:

(Ref: SE/MBA/002/12)

We are looking for enthusiastic, motivated, dynamic persons who are result oriented with excellent negotiating, communication and influencing skills. The successful candidate will be responsible for generating passenger revenues in the assigned area to surpass allocated targets, protect existing business and constantly exploit new opportunities while creating awareness of Qatar Airway’s product and services.

Applicants must have a relevant degree in Business Administration or Marketing with at least 2-3 years of work experience in the airline and trade industry. A basic understanding of IATA standard reservation and ticketing procedures is required. They should be PC literate with knowledge of Word, Excel and Power Point. Fluency in English (both spoken and written) is essential.

Reservations Supervisor
(Ref: RS/MBA/004/12)

•The successful candidate will plan, supervise and support the Reservations staff in order to achieve optimal customer satisfaction.
•He/She will encourage teamwork, consistency of service and proper coordination.
•Excellent knowledge in airline CRS/GDS and reservations/ticketing procedures with flair in customer service, strong inter-personal ability, well-developed management skills and dexterity in teaching or coaching are required.
•Strong exposure to AMADEUS, high proficiency in PC-based applications, and good communication skills in spoken/ written English language are essential.
•Applicants must have a minimum of 5 years supervisory work experience in telephone sales, reservations/ ticketing within the airline/travel industry and sound knowledge of IATA standard