Office Notice No: 36/11 - Vacancy – LE II VISA OPERATIONS MANAGER
TO: ALL STAFF, INCLUDING DFID, BRITISH COUNCIL, BPST (EA) & BATUK & OTHER DIPLOMATIC MISSIONS
A vacancy has arisen at the British High Commission for a highly motivated and experienced manager to work within a high performing team in the Visa Section. The job is graded at LEII for which the current salary scale starts at Ksh.148,000/- per month before deduction of tax. Where the jobholder is not liable to Kenyan tax the scale will be abated under HM Treasury rules and starts at Ksh. 109,728/- per month to take account of the tax they would have paid.
Duties and responsibilities:
Our Visa Section team is committed to providing a first class service, and is expected to be flexible, balancing the need for a high level of customer service with the requirement to maintain the integrity of the immigration control. We are at the forefront of innovation, always prepared to react positively to change and try new ways of working. The team in Nairobi is now the main processing hub for applications from East and Central Africa and responsible for processing applications from Kenya, Tanzania, Uganda, Rwanda, Democratic Republic of Congo and Seychelles.
The main duties include:-
Managing Processes:
S/he will be responsible for ensuring that all applications received (up to around 350 per day) are correctly processed in accordance with our prescribed guidance.
S/he will monitor, evaluate and manage the effectiveness of our operation to ensure that we meet our commitment to customers.
S/he will also liaise closely with our Commercial Partner VFS Global Ltd to ensure that applications coming from our extensive regional network are managed effectively.
S/he will complete and circulate a daily operational updates to keep senior managers informed of any backlogs or delays.
TO: ALL STAFF, INCLUDING DFID, BRITISH COUNCIL, BPST (EA) & BATUK & OTHER DIPLOMATIC MISSIONS
A vacancy has arisen at the British High Commission for a highly motivated and experienced manager to work within a high performing team in the Visa Section. The job is graded at LEII for which the current salary scale starts at Ksh.148,000/- per month before deduction of tax. Where the jobholder is not liable to Kenyan tax the scale will be abated under HM Treasury rules and starts at Ksh. 109,728/- per month to take account of the tax they would have paid.
Duties and responsibilities:
Our Visa Section team is committed to providing a first class service, and is expected to be flexible, balancing the need for a high level of customer service with the requirement to maintain the integrity of the immigration control. We are at the forefront of innovation, always prepared to react positively to change and try new ways of working. The team in Nairobi is now the main processing hub for applications from East and Central Africa and responsible for processing applications from Kenya, Tanzania, Uganda, Rwanda, Democratic Republic of Congo and Seychelles.
The main duties include:-
Managing Processes:
S/he will be responsible for ensuring that all applications received (up to around 350 per day) are correctly processed in accordance with our prescribed guidance.
S/he will monitor, evaluate and manage the effectiveness of our operation to ensure that we meet our commitment to customers.
S/he will also liaise closely with our Commercial Partner VFS Global Ltd to ensure that applications coming from our extensive regional network are managed effectively.
S/he will complete and circulate a daily operational updates to keep senior managers informed of any backlogs or delays.