Vacancy Number: ICT/HA/08/11
Department: World Agroforestry Centre (ICRAF)
Location: Nairobi, Kenya
Duration: 2-year term with possibility of renewal.
Department: World Agroforestry Centre (ICRAF)
Location: Nairobi, Kenya
Duration: 2-year term with possibility of renewal.
The International Livestock Research Institute (ILRI) works at the crossroads of livestock and poverty, bringing high-quality livestock science, communications and capacity building to bear on poverty reduction and sustainable development. ILRI is one of 15 centres supported by the Consultative Group on International Agricultural Research (CGIAR). ILRI has campuses in Kenya (headquarters) and Ethiopia, with other offices located in other regions of Africa (Mali, Mozambique, and Nigeria) as well as in South Asia (India, Sri Lanka), Southeast Asia (Laos, Thailand, and Vietnam) and East Asia (China).
The World Agroforestry Centre (ICRAF) is supported by the Consultative Group on International Agricultural Research (CGIAR), generates science-based knowledge about the complex role that trees play in agricultural landscapes, and uses its research to ensure that policies and practices benefit the poor and the environment. It’s headquartered in Nairobi.
Job Purpose
ILRI and ICRAF are seeking to recruit an ICT Helpdesk Administrator reporting to the ICT customer Services Manager, to be based at ICRAF offices in Nairobi who will responsible for managing ICT Helpdesk as well as providing administrative support to the ICT unit.
ILRI and ICRAF are seeking to recruit an ICT Helpdesk Administrator reporting to the ICT customer Services Manager, to be based at ICRAF offices in Nairobi who will responsible for managing ICT Helpdesk as well as providing administrative support to the ICT unit.
Responsibilities:
- Manage the ICT Helpdesk functions i.e., logging user requests; providing first level support, assigning requests to appropriate ICT staff, monitoring and reporting of incidents; generating and sharing of monthly helpdesk reports e.t.c
- Provide Administrative support to the ICT Unit and serve as first point of contact for service