C.R.M. Administrator job in Kenya

Job Title : C.R.M. Administrator
Reporting : Chief Executive Officer
Supervises : Marketing Manager and Product Managers
(Minimum of seven (7) years experience with proven track record)

Position Overview

Our client is an ICT company that prides itself in delivery of cost-effective future proof solutions, backed by exemplary customer service.
The responsibility of this position is the management, implementation and support of the Customer Relationship Management system.
The position involves dealing with internal and external customers to improve business profitability.
The position is responsible for managing departmental budget. 

We endeavor to build and maintain a motivated, capable workforce who are proud to work for our clients and able to deliver our commercial strategy.

Job Responsibilities

• Implement a CRM System for SDS including:

1. Coordination of software implementation
2. Checking, testing and implementing changes to software for relevant users and third parties
3. Handling all aspects associated with CRM Application

• Customize, edit and interpret the system on the CRM as per the company requirements.
• Develop information and reporting solutions using Crystal Reports. Train the users how to run these reports.
• System Administration for the security of users.
• Monitor data entered onto the CRM system to check for anomalies, correcting as necessary.
• Provide efficient and prompt IT Support, providing solutions, advice and guidance for all users.
• Refer faults which cannot be rectified to the relevant internal/external support arrangements.
• Assist in the development/preparation of statistical information on a scheduled basis or through individual requests for the CRM.
• Provide troubleshooting and support on the CRM system for improving the overall function.
• Give proper and useful information regarding the proposed changes to the system.
• Provide training and assistance to new employees on the CRM
• Attend regular meetings with users and managers of the CRM.
• Any other duties commensurate with the grade and responsibility level of this post.
• Exercise the responsibilities as defined in the company Safety Policy in respect of Health and Safety.

Knowledge, Experience and Qualifications

Qualifications Required

• Degree level education or equivalent with experience of people management.
• Technical certifications: CISCO, CITRIX, SIEMON would have added advantage.
• CIM or equivalent qualification at an advanced level

Essential Skills and Experience

• Previous experience within the IT and / or Construction industries is beneficial.
• Extensive experience in client management.
• Well developed understanding of marketing and business development strategy and implementation.
• Customer Relations Management Administrator Proven strategic aptitude and ability.
• Experience of brand building and brand development
• Demonstration of delivering ROI and strong leadership skills are a prerequisite.
• Ability to evaluate and drive change across the business to translate business requirements into actionable plans and strategies

Work Conditions

• The holder may be required to work extra hours to meet project deadlines.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects.
• Physically able to participate in training sessions, presentations, and meetings.
• Some travel may be required for the purpose of meeting with clients, stakeholders, or off-site personnel/management.

Disclaimer Candidates who do not meet the minimum requirements stated above need not apply.

Only candidates fulfilling the requirements of the positions should email their application together with a detailed and updated CV, indicating your availability, expected and current salary via email to:philip@dafinaconsultants.com
On the Subject line clearly indicate “Customer Relations Management Administrator”.

Deadline for application is 24th May 2013.