Monday, September 9, 2013

Customer Service Manager job in Insurance

Customer Service Manager - Insurance

An enthusiastic self starter with a strong drive to improve existing processes and systems is highly desired.
Key objectives will be achieving / improving / exceeding targeted customer service levels,

Responsibilities Include:
  • Developing service standards across the organization including reporting
  • Involved in structuring and implementing client surveys and analysis to feed into product and service improvements
  • Involved in installing CRM software platforms
  • Involved in setting up and maintaining call centers
  • Manages relationship management teams
  • Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
  • Analyzing statistics or other data to determine the level of customer service your organization is providing;
  • Developing feedback or complaints procedures for customers to use;
  • Developing customer service procedures, policies and standards for your organization or department;
  • Training staff to deliver a high standard of customer service;
  • Bachelor degree in Business, Operations, or related field
  • 2-3 years Customer Service experience
  • Knowledge and understanding of Insurance concepts and application
  • Strong analytical, planning and organizational skills
  • Strong interpersonal and communications skills (oral & written)
  • Insurance experience – added advantage
  • ERP system experience - added advantage
  • Self-starter with ability to work independently under pressure and react quickly to changing priorities
  • Professional affiliation certification or certification in progress preferable
Applicants who meet the requirements stated above should send their applications and detailed CVs with a day - time telephone number to the email address below so as to reach us on or before 9th Sept.