Customer Support
for a global ICT firm (Uganda position)
Our client is leading global information, communications and technology (ICT) company; and are part of a global industrial federation of companies and one of the top 10 business houses based in India. They require a Customer/Field Support Engineer for their Uganda branch.
Requirements Profile:
Multitalented professionals in Microsoft, Cisco and Unix environment with hands-on experience in Customer/Field support.
Soft skills like proactive communication, customer oriented, commitment and creative thinking are mandatory requirements.
Educational Qualification:
B.E/B.Tech or Equivalent
Age: 24-28
Experience: 3-5 years working experience, where 2 years minimum in Field/Customer support Candidates with Customer Products or Financial information products experience will have preference.
Certification: MCP & CCNA (Minimum) MCSE/MCSA /Solaris/Linux Certification (Recommended) CCNP (will be a Plus)
Technical Skills: MS Windows and Office installation, administration & trouble shooting. Cisco routers, switches & Firewall installation and trouble shooting Good understanding of TCP/IP (DHCP, DNS, ADS etc) WAN Communication skills, PC Hardware trouble shooting experience Sun Solaris/Linux will be an advantage to support Customer Market Data Systems (RMDS).
Soft skills: Creative Thinking Proactive Communication & Customer Orientated Entrepreneurial Spirit Teaming & Result Orientation
Overall Job Purpose
To effectively handle installation, maintenance and support of all client site services and related hardware/software required to deliver all internal and external Customer services efficiently.
To maintain service integrity, quality and availability by reacting quickly to client’s system problems.
To manage changes, incurring minimal service impact.
Roles and Responsibilities
To provide installation and support of Network equipments at customer locations
To provide installation, service and repair to customers for Market Data Systems and Desktop in order to ensure proper delivery of Customer information.
Responsible for installation and full maintenance of all Customer Core Products and Services. Ensure fast and reliable service to clients.
To ensure the integrity and quality of data and to manage data and data delivery in the most efficient way.
To react quickly and response immediately to client’s fault calls Carry out periodic preventive maintenance and proactive support visits for all subscribers once in two months or as requested by Customer Own all the faults and problems, this shall include problem investigation, fault identification, constant follow-ups until the resolution is provided, equipment repair and swap-out as necessary.
To apply for this position send your cover letter and CV to jobs@jantakenya.com quoting ‘Customer Support Engineer’ on the subject line by 29th August, 2012. Kindly do not apply if you do not meet ALL the conditions above. Kindly also mention your current/ last salary and benefits. Only shortlisted candidates will be contacted.