Cellulant is a pan-African mobile commerce company. It operates Africa’s number one mobile commerce network and aims to connect 100 million customers to its mobile commerce ecosystem.Cellulant was founded in 2003 and has currently operations in Kenya, Nigeria, Tanzania, Uganda, Rwanda, Ghana, Zimbabwe, Mozambique, Malawi, Zambia, Botswana and every year moving into new countries.We are the mobile commerce partner of choice and our goal is to connect all of our corporate customers, including e.g. the top Pan African banks, various merchants, to the richest mobile commerce ecosystem in Africa, helping them provide better communication, and more services, and more value to their end consumers. We do that by providing services like mobile banking, mobile payments, music, information services and other mobile related services.
To be able to meet these aggressive growth expectations we need to grow our dynamic team.We are recruiting highly motivated Head of M-banking & M-payments-Kenya keen to utilize his/her existing skills and develop new ones that will enable him/her add to the success of the organization as well as his/her own. We invite you to be part of that growth;
Head of M-banking & M-payments – Kenya
To manage the key business unit for Mbanking and Mpayments, to increase revenue and profitability by:
Establishing strong and long lasting partnerships with key banks and merchants
Increasing usage of services (consumer activation)
Increase quality, productivity and efficiency of teams
Reports to: Country manager Kenya
Direct Reports: Head of Mbanking (2/3x); Head of Mpayments
Peer Relationships: Head of business units; Head of Business Support; Head of Technology;
Engagement manager of global customers
Areas of Responsibility:
Capacity building & Team Management
Build and manage capacity to sell, roll out and support mobile banking and mobile payment services to banks and merchants.
Improve quality through knowledge management: e.g. develop/roll out training programs for commercial teams to be able to handle their responsibilities and the meet business goals.
Improve quality, productivity and efficiency to ensure costs are in line with budget plans.
Manage and coach the M-banking/M-payments team towards better individual and team performance.
Governance: Operating Structures and Controls
Define and improve the governance structures required to effectively manage, control and improve consumer experience; customer engagement; trustworthy behaviour resulting in increased revenue, e.g.:
o Engagement with customers; management of teams;
o Establish structure with Product and Strategy Team for new products; Business
Support for collections, pricing, business insights and reporting;
Ensure that the appropriate policies, processes and tools to govern and operate customer engagement are established, reviewed and adhered to.
Take responsibility for the M-banking/M-payment BU’s profit and loss ensuring both top line as well as bottom line results.
Customer relationship management & Business development
Build and maintain strong and trustworthy relationships with key customer at board and management level (e.g. CEO; Channel manager; Product manager) to establish Cellulant as the partner of choice for mobile commerce.
Bring in market insights and key customers long term needs regarding mcommerce.
Ensure a continuous roadmap of off the self and new products per key customer.
Increase usage of services, e.g. by activating consumers, adding new services, direct marketing, improving processes and technology.
In short: increase bottom line results for Cellulant Kenya.
Service Management
Ensure service management standards are met and service management processes are followed by working closely with Kenya Head of Technology who is primary responsible for overall service management.
Project delivery
Manage delivery process to ensure timely and high quality delivery of new products, e.g. deployment of mobile banking; new services such as m-payments.
Manage required internal relationships to ensure prioritisation and sufficient resources.
Candidate Requirements:
7 - 10 years in consulting/business development/entrepreneur
Strong at building partnerships with key stakeholder in multinational organisations, especially banks
Must have managed multiple teams for a minimum of 4 years
Knows how to manage teams to get things done: planning, follow through, think in solutions and alternatives
Hungry for and proven track record of increasing revenue
Strong analytical and solutioning/consulting skills
Understands and acts based on dynamics in mobile commerce, banking and payments/merchants sectors
Must have experience or interest in mobile technology and products
Interested candidates are requested to send their applications to hr@cellulant.com
To be able to meet these aggressive growth expectations we need to grow our dynamic team.We are recruiting highly motivated Head of M-banking & M-payments-Kenya keen to utilize his/her existing skills and develop new ones that will enable him/her add to the success of the organization as well as his/her own. We invite you to be part of that growth;
Head of M-banking & M-payments – Kenya
To manage the key business unit for Mbanking and Mpayments, to increase revenue and profitability by:
Establishing strong and long lasting partnerships with key banks and merchants
Increasing usage of services (consumer activation)
Increase quality, productivity and efficiency of teams
Reports to: Country manager Kenya
Direct Reports: Head of Mbanking (2/3x); Head of Mpayments
Peer Relationships: Head of business units; Head of Business Support; Head of Technology;
Engagement manager of global customers
Areas of Responsibility:
Capacity building & Team Management
Build and manage capacity to sell, roll out and support mobile banking and mobile payment services to banks and merchants.
Improve quality through knowledge management: e.g. develop/roll out training programs for commercial teams to be able to handle their responsibilities and the meet business goals.
Improve quality, productivity and efficiency to ensure costs are in line with budget plans.
Manage and coach the M-banking/M-payments team towards better individual and team performance.
Governance: Operating Structures and Controls
Define and improve the governance structures required to effectively manage, control and improve consumer experience; customer engagement; trustworthy behaviour resulting in increased revenue, e.g.:
o Engagement with customers; management of teams;
o Establish structure with Product and Strategy Team for new products; Business
Support for collections, pricing, business insights and reporting;
Ensure that the appropriate policies, processes and tools to govern and operate customer engagement are established, reviewed and adhered to.
Take responsibility for the M-banking/M-payment BU’s profit and loss ensuring both top line as well as bottom line results.
Customer relationship management & Business development
Build and maintain strong and trustworthy relationships with key customer at board and management level (e.g. CEO; Channel manager; Product manager) to establish Cellulant as the partner of choice for mobile commerce.
Bring in market insights and key customers long term needs regarding mcommerce.
Ensure a continuous roadmap of off the self and new products per key customer.
Increase usage of services, e.g. by activating consumers, adding new services, direct marketing, improving processes and technology.
In short: increase bottom line results for Cellulant Kenya.
Service Management
Ensure service management standards are met and service management processes are followed by working closely with Kenya Head of Technology who is primary responsible for overall service management.
Project delivery
Manage delivery process to ensure timely and high quality delivery of new products, e.g. deployment of mobile banking; new services such as m-payments.
Manage required internal relationships to ensure prioritisation and sufficient resources.
Candidate Requirements:
7 - 10 years in consulting/business development/entrepreneur
Strong at building partnerships with key stakeholder in multinational organisations, especially banks
Must have managed multiple teams for a minimum of 4 years
Knows how to manage teams to get things done: planning, follow through, think in solutions and alternatives
Hungry for and proven track record of increasing revenue
Strong analytical and solutioning/consulting skills
Understands and acts based on dynamics in mobile commerce, banking and payments/merchants sectors
Must have experience or interest in mobile technology and products
Interested candidates are requested to send their applications to hr@cellulant.com