INTERN
We are a growing IT outsourcing company looking to train a proactive, hardworking candidate to perform
the following duties for a period of 3 Months with possible extension based on performance:
Responsibilities
Troubleshooting customers technical issues both on call and on site and finding possible solutions.
Answering technical questions from customers and prospective customers on mail.
Producing site reports after every visit giving recommendations to client
Monitoring client base via a software and remotely solving any issues that arise.
Requirements
Excellent understanding of the technical fundamentals of the Internet. You should have a solid
knowledge of internet protocols such as SSH, FTP, SFTP & HTTP, as well as the ability to use
diagnostic tools such as traceroute, ping, etc
Aware of Windows, Mac & Linux troubleshooting ability.
The ability to be a good listener, and to really understand a customer problem or question and
help them solve it.
Excellent writing skills. Most of your work will be written (email, documentation, etc.).
Excellent telephone mannerisms. Some support will be provided over the phone.
0-1 year previous experience in a technical support role
We will also need a person who is eager to learn as there is a lot to read about in the department as well
as research on.
Someone who needs minimum supervision
During the 3 months there is be no salary offered so the benefit to the candidate in question will be
building experience.
This will however be reviewed after 3 months and a suitable incentive will be agreed upon if and only if
performance is commendable.
If you feel you are a suitable candidate for these position kindly forward your resume to
bluenet.jobs@gmail.com