CUSTOMER SERVICE CO-ORDINATOR
Due to fast and sustained growth, our client, a leading ICT firm, requires a suitable candidate to fill in
the above position.
Key Tasks
• Deal directly with customers either by telephone, electronically or face to face
• Evaluate requests for service or complaints and enter into CRM system.
• Follow up progress on customer inquiries.
• Produce up to date daily reports
• Act as customer advocate and liaise on customer’s behalf with other staff when required.
• Analyze, evaluate and resolve customer enquiries at the first point of contact
• Deal with customer complaints and resolve them with a positive problem-solving attitude.
• Process orders, forms, applications and requests
• Direct requests and unresolved issues to the designated resource
• Interact with Technical Support to assist customers with trouble resolution
• Keep records of customer interactions and transactions
• Communicate and coordinate with internal departments
• Actively look for ways in which the service could be improved
• Respond to input from customers and support team (complaints, praise and concerns) to help
us identify better ways of providing the service
• Identify root causes of issues and put forward proposals to the management team for
improving the system and service to ensure that a longer term solution is provided
• Undertake customer satisfaction research
• Any other duties as assigned
Knowledge and Skills Requirements
• Degree in Business Administration, Computer Science or Information Systems preferred
• 2 years in the customer support position.
• Knowledge of relevant computer applications
• Knowledge of customer service principles and practices
• Technical background (Telecommunications, IT, Network Solutions)
• Excellent interpersonal skills
• High levels of professionalism, enthusiasm and a ‘can do’ attitude
• Ability to prioritize and work with a sense of urgency
• Ability to work with a significant attention to detail and thoroughness
• Strong interpersonal skills, ability to work with diverse groups
• Must be able to effectively handle stressful situations
• Work with minimum supervision
• Attention to detail and accuracy
• Analytical skills
• Excellent negotiation and conflict resolution techniques
Interested and qualified candidate to send their resume indicating expected and current salary to
recruitment@workforceassociates.net
On the subject line indicate CUSTOMER SERVICE CO-ORDINATOR on or before 24th Oct 2011
MARKETING MANAGER
Our client, a distribution company, requires a suitable candidate to fill in the above position:
REPORTING TO: DIRECTOR
Summary:
Provide leadership and coordination of the company’s marketing function so as to balance the firm’s
objectives and customer satisfaction.
Specific Performance Standards
Creative Marketing Strategies
• Develop strategies and programs that position the brand accurately in the market segment.
• Implement the program and strategies.
• Develop and implement schemes aimed at building customer loyalty
• Develop ways of tapping into the target segment market
• Identify growing market, emerging market, untapped market etc
• Generate and coordinate persuasive communication content for the customers
Market Research
• Research market trends in order to identify the market potential for the product.
• Handle all aspects of the market entry, penetration and growth.
• Continually enhance revenue generation activities through market research
Managing Marketing Budget
• Plan and administer the company marketing budget.
• Demonstrate the ability to manage projects.
• Perform any other duties that he/she maybe assigned relating to marketing.
Qualification
• Have strong communications skills both oral and written
• Must be self driven and able to meet deadlines
• High level of professionalism, enthusiasm, and a “can do” attitude
• Minimum age of 25 years
• Must be self driven and able to meet deadlines
• High level of professionalism, enthusiasm, and a “can do” attitude
• A minimum of a professional diploma in marketing, a degree in the same field will be an
added advantage.
• Minimum of 2 years experience in marketing.
• Experience in marketing energy saving bulbs and tubes will be an added advantage.
Interested candidates, please apply with your full resume stating qualifications, working experience,
current/expected salaries to recruitment@workforceassociates.net on or before 24th Oct 2011. On the
subject line indicate MARKETING MANAGER.
OPERATIONS OFFICER
Due to fast and sustained growth, our client, a leading ICT firm, requires a suitable candidate to fill in
the above position.
Summary
The purpose of this role is to carry out daily operations in order to meet company targets for growth
and profitability.
Key Tasks
• Improve the operational systems, processes and policies in support of organizations mission,
specifically, support better management reporting, information flow and management,
business process and organizational planning
• Manage and increase the effectiveness and efficiency of support services through
improvements to each function as well as coordination and communication between support
and business functions
• Play a significant role in long-term planning, including an initiative geared towards
operational excellence
• Oversee overall financial management, planning, systems and controls
• Oversee regular assessments and forecast of the company's financial performance against
budget, financial and operational goals.
• Oversee short and long-term financial and managerial reporting Organizational effectiveness
• Increase the effectiveness and efficiency of support services through improvements to each
function as well as coordination and communication between functions
• Drive initiatives in the management team and organizationally that contribute to long term
operations excellence
• Manage the day to day operations of the company
• Provide the consulting services on matters related to tax and insurance questions and
business structure and growth
• Develop policies, systems and procedures to improve operational efficiency and support staff
to implement Organizational leadership
• Contribute to short and long term organizational planning and strategy as a member of the
management team
• Plan, staff and supervise all assigned work unit activities through managers to ensure a
cohesive operational unit
• Provide advice, guidance and direction to subordinate executives and managers toward their
professional development
• Liaise with the HR department in monitoring availability and flow of personnel
• Coordinate and confer with professional staff to resolve operating problems and difficulties
and authorize department operational procedures within corporate framework.
• Serves as management team member
• Responsible for maintaining good working relationships and promoting good public relations
in conjunction with the project managers and technicians
• Risk management
• In consultation with the HR and finance department, serve as primary liaison to legal counsel
in addressing legal issues e.g., copyright, governing instruments, partnerships, licensing etc.
• Oversee organizational insurance policies
Knowledge and Skills Requirement
• At least three years experience in Finance management and Project Management
• Strong background and work experience in finance, projects and administration
• Excellent computer skills and proficient in Microsoft office
• Excellent communication skills both verbal and written
• Demonstrated leadership and vision in managing staff groups and major projects or initiatives
• Excellent interpersonal skills and a collaborative management style
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Knowledge of tax and other compliance implications
Interested candidates, please apply with your full resume stating qualifications, working experience,
current/expected salaries to recruitment@workforceassociates.net on or before 24th Oct 2011. On the
subject line indicate OPERATIONS OFFICER
Due to fast and sustained growth, our client, a leading ICT firm, requires a suitable candidate to fill in
the above position.
Key Tasks
• Deal directly with customers either by telephone, electronically or face to face
• Evaluate requests for service or complaints and enter into CRM system.
• Follow up progress on customer inquiries.
• Produce up to date daily reports
• Act as customer advocate and liaise on customer’s behalf with other staff when required.
• Analyze, evaluate and resolve customer enquiries at the first point of contact
• Deal with customer complaints and resolve them with a positive problem-solving attitude.
• Process orders, forms, applications and requests
• Direct requests and unresolved issues to the designated resource
• Interact with Technical Support to assist customers with trouble resolution
• Keep records of customer interactions and transactions
• Communicate and coordinate with internal departments
• Actively look for ways in which the service could be improved
• Respond to input from customers and support team (complaints, praise and concerns) to help
us identify better ways of providing the service
• Identify root causes of issues and put forward proposals to the management team for
improving the system and service to ensure that a longer term solution is provided
• Undertake customer satisfaction research
• Any other duties as assigned
Knowledge and Skills Requirements
• Degree in Business Administration, Computer Science or Information Systems preferred
• 2 years in the customer support position.
• Knowledge of relevant computer applications
• Knowledge of customer service principles and practices
• Technical background (Telecommunications, IT, Network Solutions)
• Excellent interpersonal skills
• High levels of professionalism, enthusiasm and a ‘can do’ attitude
• Ability to prioritize and work with a sense of urgency
• Ability to work with a significant attention to detail and thoroughness
• Strong interpersonal skills, ability to work with diverse groups
• Must be able to effectively handle stressful situations
• Work with minimum supervision
• Attention to detail and accuracy
• Analytical skills
• Excellent negotiation and conflict resolution techniques
Interested and qualified candidate to send their resume indicating expected and current salary to
recruitment@workforceassociates.net
On the subject line indicate CUSTOMER SERVICE CO-ORDINATOR on or before 24th Oct 2011
MARKETING MANAGER
Our client, a distribution company, requires a suitable candidate to fill in the above position:
REPORTING TO: DIRECTOR
Summary:
Provide leadership and coordination of the company’s marketing function so as to balance the firm’s
objectives and customer satisfaction.
Specific Performance Standards
Creative Marketing Strategies
• Develop strategies and programs that position the brand accurately in the market segment.
• Implement the program and strategies.
• Develop and implement schemes aimed at building customer loyalty
• Develop ways of tapping into the target segment market
• Identify growing market, emerging market, untapped market etc
• Generate and coordinate persuasive communication content for the customers
Market Research
• Research market trends in order to identify the market potential for the product.
• Handle all aspects of the market entry, penetration and growth.
• Continually enhance revenue generation activities through market research
Managing Marketing Budget
• Plan and administer the company marketing budget.
• Demonstrate the ability to manage projects.
• Perform any other duties that he/she maybe assigned relating to marketing.
Qualification
• Have strong communications skills both oral and written
• Must be self driven and able to meet deadlines
• High level of professionalism, enthusiasm, and a “can do” attitude
• Minimum age of 25 years
• Must be self driven and able to meet deadlines
• High level of professionalism, enthusiasm, and a “can do” attitude
• A minimum of a professional diploma in marketing, a degree in the same field will be an
added advantage.
• Minimum of 2 years experience in marketing.
• Experience in marketing energy saving bulbs and tubes will be an added advantage.
Interested candidates, please apply with your full resume stating qualifications, working experience,
current/expected salaries to recruitment@workforceassociates.net on or before 24th Oct 2011. On the
subject line indicate MARKETING MANAGER.
OPERATIONS OFFICER
Due to fast and sustained growth, our client, a leading ICT firm, requires a suitable candidate to fill in
the above position.
Summary
The purpose of this role is to carry out daily operations in order to meet company targets for growth
and profitability.
Key Tasks
• Improve the operational systems, processes and policies in support of organizations mission,
specifically, support better management reporting, information flow and management,
business process and organizational planning
• Manage and increase the effectiveness and efficiency of support services through
improvements to each function as well as coordination and communication between support
and business functions
• Play a significant role in long-term planning, including an initiative geared towards
operational excellence
• Oversee overall financial management, planning, systems and controls
• Oversee regular assessments and forecast of the company's financial performance against
budget, financial and operational goals.
• Oversee short and long-term financial and managerial reporting Organizational effectiveness
• Increase the effectiveness and efficiency of support services through improvements to each
function as well as coordination and communication between functions
• Drive initiatives in the management team and organizationally that contribute to long term
operations excellence
• Manage the day to day operations of the company
• Provide the consulting services on matters related to tax and insurance questions and
business structure and growth
• Develop policies, systems and procedures to improve operational efficiency and support staff
to implement Organizational leadership
• Contribute to short and long term organizational planning and strategy as a member of the
management team
• Plan, staff and supervise all assigned work unit activities through managers to ensure a
cohesive operational unit
• Provide advice, guidance and direction to subordinate executives and managers toward their
professional development
• Liaise with the HR department in monitoring availability and flow of personnel
• Coordinate and confer with professional staff to resolve operating problems and difficulties
and authorize department operational procedures within corporate framework.
• Serves as management team member
• Responsible for maintaining good working relationships and promoting good public relations
in conjunction with the project managers and technicians
• Risk management
• In consultation with the HR and finance department, serve as primary liaison to legal counsel
in addressing legal issues e.g., copyright, governing instruments, partnerships, licensing etc.
• Oversee organizational insurance policies
Knowledge and Skills Requirement
• At least three years experience in Finance management and Project Management
• Strong background and work experience in finance, projects and administration
• Excellent computer skills and proficient in Microsoft office
• Excellent communication skills both verbal and written
• Demonstrated leadership and vision in managing staff groups and major projects or initiatives
• Excellent interpersonal skills and a collaborative management style
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Knowledge of tax and other compliance implications
Interested candidates, please apply with your full resume stating qualifications, working experience,
current/expected salaries to recruitment@workforceassociates.net on or before 24th Oct 2011. On the
subject line indicate OPERATIONS OFFICER