Join Jumia, the #1 e-commerce company in Africa! We aim to be Kenya’s most customer-centric company where people can find and discover virtually anything that they want to buy online.
By giving customers more of what they want - low prices, vast selection and convenience - Jumia continues to grow and evolve as a world-class e-commerce platform.
The Buying Operations team is key to onboarding new merchants to become successful sellers on Jumia.
The Buying Operations team is key to onboarding new merchants to become successful sellers on Jumia.
The Buying Ops Associate will be responsible for nurturing new sellers on the platform to increase their assortment and orders on Jumia while ensuring their accounts adhere to strict operational targets.
Roles & Responsibilities:- Acts as the main touchpoint for sellers from the time of their first order to graduation from a one-month incubation programme
- Manages numerous accounts concurrently and strategically and develops strong long-term relationships
- Balances ambitious commercial targets with adherence to strict service level agreements on fulfillment times, out of stock and return rates, retraining struggling sellers as needed
- Compiles weekly reports to sellers on their performance with improvement guidelines and monthly internal reports to recommend way forward with sellers
- Collaborates with other departments such as Operations, Seller Support, IT and Finance and escalates issues as required to resolve seller’s questions and issues
- Develops internal documentation and public knowledge centre
Qualifications & Experience:
- Previous experience in an account management role and fast-paced work environment essential
- Experience in logistics or operations highly desirable
- Action oriented with a “can do” attitude
- Computer skills: You will be using excel and our own Seller Center platform on a daily basis
- Business savvy: understanding of e-commerce and retail business
- Highly detail and process oriented, yet flexible to the inevitable change working for a high-growth online retailer entails
What you get:
- Competitive salary
- The opportunity to help shape the strategy and processes of a new department in a fast-growing company
If you want to become an entrepreneur in e-commerce businesses and join one the fastest growing company in the world
Please apply using this link: https://www.smartrecruiters.com/jumiakenya