IT Solution Analyst job in Kenya

We are currently recruiting for a Solution Analyst at GVA Partners with the following qualifications:

Providing Desk side and remote Support to users
 

Resolving incidents and completing service requests via REMEDY IT Service Management Suite within SLA
 

Imaging/Re-imaging end user desktop and laptop machines
 

Monitor, Analyse and Address reliability and ICT infrastructure performance issues
 

Work with other support groups and vendors to provide seamless IT services to customers
 

Manage workflow and service request through Client’s call ticketing system
 

General Project Coordination, Installations, Moves and Changes
 

Planning, deployment and Management of Fujitsu fi series document scanners
 

Provide support for CRM and ERP applications
 

Supporting  Common Business Environment including Security and Microsoft Lync applications
 

Perform trend and incident analysis to determine commonly occurring problems and recommend solutions for potential distribution to users
 

Use incident updates and analysis report to build and improve knowledge base

Maximum of 5 years experience

Send resumes to contact@gvapartners.com