Job Title: Client Service Manager
Department: Medi
Reports to: Chief Executive Officer
Purpose
To interact with clients to provide and process information in response to enquiries, concerns and requests about products and services.
Maintain client satisfaction by providing problem-solving resources; and follow-up to ensure the job is delivered as promised.
To source for new clients as well as look for repeat business within existing clients.
Primary point of contact for clients.
Key Job Accountabilities
Ensure the quality of services and products meet the Consult requirements for superior client service.
Oversee Media product marketing and sales campaigns.
Provide product knowledge training to Media clients.
Meet set target revenues in the defined time frame.
Duties
Deal directly with clients either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle inquiries and complaints
Perform customer verifications
Process orders, forms, applications and requests
Direct requests and unresolved issues to the IT Support department.
Manage Media client accounts.
Keep all records of customer interactions and transactions
Record details of inquiries, comments and complaints and details of actions taken
Communicate and coordinate Media activities with internal departments
Follow up on client orders to ensure they are delivered as promised.
Any other duties as may be allocated.
Performance Measures
Number of Clients signed at Media.
Unresolved customer queries/complaints.
Revenue Targets
Department: Medi
Reports to: Chief Executive Officer
Purpose
To interact with clients to provide and process information in response to enquiries, concerns and requests about products and services.
Maintain client satisfaction by providing problem-solving resources; and follow-up to ensure the job is delivered as promised.
To source for new clients as well as look for repeat business within existing clients.
Primary point of contact for clients.
Key Job Accountabilities
Ensure the quality of services and products meet the Consult requirements for superior client service.
Oversee Media product marketing and sales campaigns.
Provide product knowledge training to Media clients.
Meet set target revenues in the defined time frame.
Duties
Deal directly with clients either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle inquiries and complaints
Perform customer verifications
Process orders, forms, applications and requests
Direct requests and unresolved issues to the IT Support department.
Manage Media client accounts.
Keep all records of customer interactions and transactions
Record details of inquiries, comments and complaints and details of actions taken
Communicate and coordinate Media activities with internal departments
Follow up on client orders to ensure they are delivered as promised.
Any other duties as may be allocated.
Performance Measures
Number of Clients signed at Media.
Unresolved customer queries/complaints.
Revenue Targets
Person Specification
Work Experience
More than 3 years experience in Sales, Marketing or Product development.
Experience in the digital advertising field i.e. Indoor and Outdoor Advertising.
Education Requirements
Bachelor degree in Marketing required.
Skills
Excellent Written & Spoken Communication.
In-depth knowledge of digital advertising.
Project management skills
Strategic planning skills
Use of MS Office.
Customer and problem-solving skills
Presentation skills
Training
Delivering Presentations
Personality
Confidently spoken
Proactive
Innovative and creative
Ability to multi-task
Willingness to learn
Honest
Organized
Attention to detail
Diplomatic
Team player
Special Requirements
After-hours work may be necessary in case of pending work.
Please send your curriculum vitae to recruitment@careerdirections.co.ke before Monday 8th April 2013 indicating the minimum salary expectation on the subject line.