Production Support Engineer job in Kenya

Production Support Engineer

Role & Responsibilities

Infrastructure monitoring , Backup monitoring , Windows Patching

Monitor systems and perform health checks as per pre-defined timelines to ensure that systems are up and running

Monitoring Alerts and taking appropriate steps laid down for a specific alert

First Level Trouble shooting on batch job failures

SOP based resolution

Experienced in Production Server Environment

Problem determination and resolution on a 24x7 basis.

Telephonic and Email based User Support.

SLA Checks

Required Candidate Profile

• Strong customer service orientation
• Self Starter
• Strong problem analysis, resolution, and writing skills
• Good interpersonal and communication skills
• Analytical skills
• Strong keyboard skills
• Ability to perform in adverse situations
• Willing to work in 24 x 7 environment

Technical Skills Required     

Key skills required: (in the order of priority)

• Working with HP OV / MS SCOM / IBM Tivoli Monitoring Tools
• Basic Unix & Windows administration
• Knowledge on Batch Tools (Tivoli Work Load Scheduler / Autosys / Control M)
• Knowledge on Backup Tools (Netbackup / Backup Exec / TSM)

Specific Domain/Technical/Functional skills  

• Infrastructure, Batch and Backup monitoring
• Windows / Unix administration – Level 1
• Should have used a monitoring framework (HP OV / IBM Tivoli )
• Trouble shooting skills in Backup & Monitoring tools environment
• Should be knowledgeable on Media handling procedures
• Meeting SLA in time to fix the errors and problems.
• Incident management
• Log monitoring/maintenance
• Vendor Coordination
• Knowledge on ITIL Process

Deadline for sending CV is 15th March 2013.

Interested people should sent email with subject reading tittle of the job to recruitment@viscarcapacity.com