Company Profile:
Our Client is a worldwide co-leader of the global spirits and wine industry.
The company is primarily focused on premium spirits (the high-margin segment of the industry), and has leading premium brands in all key spirits categories
Job Title: Supply Chain and Customer Service Manager
Reports To: Regional Director EA
Location: Nairobi
Main Purpose of the Job
Define and communicate customer service and supply chain policies for the EA region.
Provide high quality service to customers ensuring good treatment of all East African sales orders within budgeted costs.
For PR Kenya, direct responsibility;
For the rest of the East African region, most of the tasks are delegated to PRSSA (procurement, stock management, order processing, transport, etc...) but the CS&SC manager is the interface between PRSSA and East African teams and must ensure a proper follow up to ensure that customer service is provided at the required level, according to agreed supply chain policies.
For PR Kenya, manage directly the relationship with our appointed global logistic provider
Create and maintain valuable links with customers, administrative and logistical services providers, suppliers and sales and marketing teams.
Ensure procurement of all brands and POS materials. Manage stock of products + POS + special packs.
Provide replenishment forecasts based on sales forecasts.
Recruit / train / manage the Customer Services & Supply Chain team if expansion needed.
Propose and manage Customer Service and Supply Chain budget.
For the EA Region, follow up of customer's service according to KPI.
Assist in providing replenishment forecasts based on sales forecasts.
Key Responsibilities
Customers Services (PRK and EA region)
1. Sales
Ensure global customers satisfaction.
Ensure orders are processed in system according to customers / Sales manager / Key accounts instructions, and to available stock.
Assist Sales team with daily relationship with customers, inform them on pending orders
Ensure orders are correctly coordinated with logistic operator, production plants or warehouses.
Ensure shipments are made in accordance to the agreed Incoterm, follow up shipments in case of any litigation
Negotiate with carriers and forwarders; seek constant improvement of service and prices
Handle specific labeling issues and stickers stocks.
Monitor VAP's stocks and shipment according to information received from Marketing Manager.
Ensure normal treatment and follow up of orders / identify delays and issues and solve them
Question and improve Incoterms policy.
2. Administration
Ensure correct invoicing
Ensure any documents needed by customers is issued, or obtained from brand manager
Monitor and control freight, brand owners, or other invoices. Ensure team claims when necessary
Supervise treatment of documentary Letters of Credit when necessary
Ensure month-end is completed on time
3. Pricing
Ensure customers have a current and valid price list
Inform customers of any changes in their prices
Ensure correct pricing is loaded in the system and applied
4. General (E.A. Level)
Follow up sales orders according to internal shared file constantly updated by team
Assist PRSSA in providing replenishment forecasts based on sales forecasts
Assist PRSSA in construction of the budget and ensure proper follow up
Procurement PRK
5. Procurement
Determine needed products according to budget or sales forecasts
Ensure orders are placed with PRSSA or Brand Owners through system, ensure good follow up of orders until they are integrated in the available stock
Manage any general issues linked to orders / shipments / unavailability of products and propose solutions
Make sure procurement is done according to PRSSA stock policy
Assist Sales and Marketing Teams in VAP's needs management
Seek and implement any possible improvements
6. Stock Management
Manage stock, optimize stock level by implementing an ABC classification of products and monitor slow moving and obsolete references
Reconcile theoretical stock maintained in system with stock managed by operator
POS stock management in cooperation with Marketing director
Monitor VAP's stock
Supervise stock physical counts whenever needed
7. Warehouse Management
Ensure warehouses receive, store and load goods in accordance to the agreed criteria
Negotiate contracts, terms, prices with warehouses
Set up and follow up KPI’s and ensure service improvement
Organize periodic stock takes in accordance to the internal policy
8. Forecast
Provide estimated sales forecast in order to have the relevant procurement
Find solutions to improve level of information received by customers (sales forecasts + stock level)
Work in close cooperation with area manager, key accounts managers and marketing manager to refine forecasts
9. Reporting
Provide monthly reporting about stocks level : products / POS / VAP's / obsoletes
Show evolution of stock by category as listed above
General Administration (PRK)
Ensure exports and imports are done in respect of the local regulations
Ensure any necessary registrations for the company are made / renewed
Manage relationship with Fiscal Representative, ensure all necessary documents are transmitted for declarations
Seek for tax improvement whenever possible
Facilitate team contacts with administrations
Maintain PRK master data files for SKU, customers and tariffs in the Kenyan SOP system.
Transport/ Freight Suppliers Management (PRK)
Negotiate global rates for the whole area
Organize and implement tenders when necessary
Coordinate general relations between transport / freight suppliers and warehouses / brand owners
Other
Be the link with other departments (IT, Legal, Finance ... )
Participate actively in IT tools implementation / improvement
Be aware of the group policy and best practices, try and implement any improvements to the department
Be a link between the department and Brand Owners
Liaise with other company entities with the goal of improving current practices
Job Competencies (Knowledge, Skills and Experiences)
Knowledge of Incoterms, expertise in Exports, Imports, Stock management, Customers services, Logistics
Good management skills
Goal orientated
Excellent organizational and time management skills
Rigorous
Computer literate (MS Word, Powerpoint, Outlook), Excel expert
Pro-active and able to use own initiative
Keen on sharing information
Good attention to detail
Flexible and adaptable
Excellent interpersonal skills as being in daily contact with customers, sales and marketing teams, global logistic operator, brand owners, PRSSA.
Key Contacts
Customers
Marketing and sales in PR Kenya
PRK finance Manager
Customer service in SSA
Logistic operator in Kenya
KPMG Local authorities (KEBS, Customers...)
Brand owners Other suppliers
All interested candidates should send their applications to mycv@myjobseye.com
Our Client is a worldwide co-leader of the global spirits and wine industry.
The company is primarily focused on premium spirits (the high-margin segment of the industry), and has leading premium brands in all key spirits categories
Job Title: Supply Chain and Customer Service Manager
Reports To: Regional Director EA
Location: Nairobi
Main Purpose of the Job
Define and communicate customer service and supply chain policies for the EA region.
Provide high quality service to customers ensuring good treatment of all East African sales orders within budgeted costs.
For PR Kenya, direct responsibility;
For the rest of the East African region, most of the tasks are delegated to PRSSA (procurement, stock management, order processing, transport, etc...) but the CS&SC manager is the interface between PRSSA and East African teams and must ensure a proper follow up to ensure that customer service is provided at the required level, according to agreed supply chain policies.
For PR Kenya, manage directly the relationship with our appointed global logistic provider
Create and maintain valuable links with customers, administrative and logistical services providers, suppliers and sales and marketing teams.
Ensure procurement of all brands and POS materials. Manage stock of products + POS + special packs.
Provide replenishment forecasts based on sales forecasts.
Recruit / train / manage the Customer Services & Supply Chain team if expansion needed.
Propose and manage Customer Service and Supply Chain budget.
For the EA Region, follow up of customer's service according to KPI.
Assist in providing replenishment forecasts based on sales forecasts.
Key Responsibilities
Customers Services (PRK and EA region)
1. Sales
Ensure global customers satisfaction.
Ensure orders are processed in system according to customers / Sales manager / Key accounts instructions, and to available stock.
Assist Sales team with daily relationship with customers, inform them on pending orders
Ensure orders are correctly coordinated with logistic operator, production plants or warehouses.
Ensure shipments are made in accordance to the agreed Incoterm, follow up shipments in case of any litigation
Negotiate with carriers and forwarders; seek constant improvement of service and prices
Handle specific labeling issues and stickers stocks.
Monitor VAP's stocks and shipment according to information received from Marketing Manager.
Ensure normal treatment and follow up of orders / identify delays and issues and solve them
Question and improve Incoterms policy.
2. Administration
Ensure correct invoicing
Ensure any documents needed by customers is issued, or obtained from brand manager
Monitor and control freight, brand owners, or other invoices. Ensure team claims when necessary
Supervise treatment of documentary Letters of Credit when necessary
Ensure month-end is completed on time
3. Pricing
Ensure customers have a current and valid price list
Inform customers of any changes in their prices
Ensure correct pricing is loaded in the system and applied
4. General (E.A. Level)
Follow up sales orders according to internal shared file constantly updated by team
Assist PRSSA in providing replenishment forecasts based on sales forecasts
Assist PRSSA in construction of the budget and ensure proper follow up
Procurement PRK
5. Procurement
Determine needed products according to budget or sales forecasts
Ensure orders are placed with PRSSA or Brand Owners through system, ensure good follow up of orders until they are integrated in the available stock
Manage any general issues linked to orders / shipments / unavailability of products and propose solutions
Make sure procurement is done according to PRSSA stock policy
Assist Sales and Marketing Teams in VAP's needs management
Seek and implement any possible improvements
6. Stock Management
Manage stock, optimize stock level by implementing an ABC classification of products and monitor slow moving and obsolete references
Reconcile theoretical stock maintained in system with stock managed by operator
POS stock management in cooperation with Marketing director
Monitor VAP's stock
Supervise stock physical counts whenever needed
7. Warehouse Management
Ensure warehouses receive, store and load goods in accordance to the agreed criteria
Negotiate contracts, terms, prices with warehouses
Set up and follow up KPI’s and ensure service improvement
Organize periodic stock takes in accordance to the internal policy
8. Forecast
Provide estimated sales forecast in order to have the relevant procurement
Find solutions to improve level of information received by customers (sales forecasts + stock level)
Work in close cooperation with area manager, key accounts managers and marketing manager to refine forecasts
9. Reporting
Provide monthly reporting about stocks level : products / POS / VAP's / obsoletes
Show evolution of stock by category as listed above
General Administration (PRK)
Ensure exports and imports are done in respect of the local regulations
Ensure any necessary registrations for the company are made / renewed
Manage relationship with Fiscal Representative, ensure all necessary documents are transmitted for declarations
Seek for tax improvement whenever possible
Facilitate team contacts with administrations
Maintain PRK master data files for SKU, customers and tariffs in the Kenyan SOP system.
Transport/ Freight Suppliers Management (PRK)
Negotiate global rates for the whole area
Organize and implement tenders when necessary
Coordinate general relations between transport / freight suppliers and warehouses / brand owners
Other
Be the link with other departments (IT, Legal, Finance ... )
Participate actively in IT tools implementation / improvement
Be aware of the group policy and best practices, try and implement any improvements to the department
Be a link between the department and Brand Owners
Liaise with other company entities with the goal of improving current practices
Job Competencies (Knowledge, Skills and Experiences)
Knowledge of Incoterms, expertise in Exports, Imports, Stock management, Customers services, Logistics
Good management skills
Goal orientated
Excellent organizational and time management skills
Rigorous
Computer literate (MS Word, Powerpoint, Outlook), Excel expert
Pro-active and able to use own initiative
Keen on sharing information
Good attention to detail
Flexible and adaptable
Excellent interpersonal skills as being in daily contact with customers, sales and marketing teams, global logistic operator, brand owners, PRSSA.
Key Contacts
Customers
Marketing and sales in PR Kenya
PRK finance Manager
Customer service in SSA
Logistic operator in Kenya
KPMG Local authorities (KEBS, Customers...)
Brand owners Other suppliers
All interested candidates should send their applications to mycv@myjobseye.com