Job Title: Internal Auditor
Reporting To: Group Audit Manager
Duties:
Check on outstanding arrivals in the system. Charge no-shows or release rooms if necessary with proper documented explanations
Ensure departures expected for the following day are completed by the night cashier in readiness for check-out
Physically check rooms shown as unoccupied or OOO/OOS in Opera and confirm status as indicated (on a surprise basis, day and night)
Check housekeeping discrepancy report for the shift (day or night)
Check all bills transferred to PM rooms and query length of stay in system, reason for them being outstanding, mode of transfer/approval to PM
Get reasons for rooms being checked-in while the previous guest has not been checked-out (double room occupancy) if any
Confirm signatures on paid-out receipts, bills paid by credit cards or charged to room of in-house guest (e.g. AI bills) with specimen signature on registration card
Check the day’s credit card transactions against Opera and PDQ postings, ensuring banking has been done for the day on a shift basis
Check mode of settlement/payment of bills and confirm authenticity
Check rate variance report against rates schedules (contracts) and obtain reasons for variances
Check all discounts given to room charges and obtain authentication on approval at the right level as per discount policy
Check for reasons for postings to lost interface and check that they have been re-posted to the correct rooms subsequently
Print out and obtain approval documentation for the day’s adjustments/allowances (all revenue reductions) and check authenticity
Check that cashier log-ins to Opera/Micros agrees with the time table and obtain reasons from FOM/Outlet Manager respectively where different (on a test basis)
Check all guests in-house on complimentary for proper written approval
Check day rooms occupied in the day and trace for revenue collection. If no revenue, check for notes and approval in writing by FOM/GM or designate on the guest relations’ diary
Check pre-billings, deposits received and deposits applied reports and ensure correct tagging
Review all posting splits/corrections, transfer postings and cancelled payments
Run the night audit and end-of-day procedure
Compile the night audit pack (Open balances-both PM and guest rooms, credit limit, complimentary rooms, paid-outs/refunds, rooms discrepancy, guests in house, modes of payment, manager report, rate variance adjustments, room moves, transfer postings, routing and cashiers’ user log reports among others) and place in docket/file for review by FOM/GM in the morning
Ensure Opera PMS end of day reports have been circulated timely
Write down anything that needs follow up after each end of day procedure and notify reporting to supervisor.
Handle any other audit work
Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
Finance & auditing background
3 years experience in hotel/hospitality industry
Experience in Opera PMS an added advantage
Experience with SUN system, Fidelio and OPRA.
Applications Accepted By E-mail Addressed to: recruit@odumont.com
Reporting To: Group Audit Manager
Duties:
Check on outstanding arrivals in the system. Charge no-shows or release rooms if necessary with proper documented explanations
Ensure departures expected for the following day are completed by the night cashier in readiness for check-out
Physically check rooms shown as unoccupied or OOO/OOS in Opera and confirm status as indicated (on a surprise basis, day and night)
Check housekeeping discrepancy report for the shift (day or night)
Check all bills transferred to PM rooms and query length of stay in system, reason for them being outstanding, mode of transfer/approval to PM
Get reasons for rooms being checked-in while the previous guest has not been checked-out (double room occupancy) if any
Confirm signatures on paid-out receipts, bills paid by credit cards or charged to room of in-house guest (e.g. AI bills) with specimen signature on registration card
Check the day’s credit card transactions against Opera and PDQ postings, ensuring banking has been done for the day on a shift basis
Check mode of settlement/payment of bills and confirm authenticity
Check rate variance report against rates schedules (contracts) and obtain reasons for variances
Check all discounts given to room charges and obtain authentication on approval at the right level as per discount policy
Check for reasons for postings to lost interface and check that they have been re-posted to the correct rooms subsequently
Print out and obtain approval documentation for the day’s adjustments/allowances (all revenue reductions) and check authenticity
Check that cashier log-ins to Opera/Micros agrees with the time table and obtain reasons from FOM/Outlet Manager respectively where different (on a test basis)
Check all guests in-house on complimentary for proper written approval
Check day rooms occupied in the day and trace for revenue collection. If no revenue, check for notes and approval in writing by FOM/GM or designate on the guest relations’ diary
Check pre-billings, deposits received and deposits applied reports and ensure correct tagging
Review all posting splits/corrections, transfer postings and cancelled payments
Run the night audit and end-of-day procedure
Compile the night audit pack (Open balances-both PM and guest rooms, credit limit, complimentary rooms, paid-outs/refunds, rooms discrepancy, guests in house, modes of payment, manager report, rate variance adjustments, room moves, transfer postings, routing and cashiers’ user log reports among others) and place in docket/file for review by FOM/GM in the morning
Ensure Opera PMS end of day reports have been circulated timely
Write down anything that needs follow up after each end of day procedure and notify reporting to supervisor.
Handle any other audit work
Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
Finance & auditing background
3 years experience in hotel/hospitality industry
Experience in Opera PMS an added advantage
Experience with SUN system, Fidelio and OPRA.
Applications Accepted By E-mail Addressed to: recruit@odumont.com