MKOPA Head of Technical Operations (East Africa) Vacancy

About M-KOPA Solar
M-KOPA Solar, headquartered in Nairobi, Kenya, is the global eader of "pay-as-you-go" energy for of- grid customers.
The company was founded in 201 by former executives behind M-PESA (the world's leading mobile
payment platform) on the belief that mobile technology could revolutionize energy services in emerging markets the same way it has already revolutionized the delivery of communications and financial services.
In under 2 years since commercial launch (Oct 2012), M-KOPA has connected over 10,00 homes in
East Africa to solar power. As of Q4 2014 the company is adding over 10,00 new homes each month
and employs nearly 50 full time staff with ofices in Kenya, Uganda, Tanzania, the UK and Hong Kong.
M-KOPA works in partnership with leading mobile network operators including Safaricom in Kenya, and is busy developing additonal pay-as-you-go products and services. The company has also begun
licensing its technology to partners in markets outside East Africa.
In 2013 M-KOPA was given the Excellence in Sustainable Finance Award by the Financial Times and IFC, and in 2014 was selected by Bloomberg New Energy Finance as the world's top New Energy Pioneer. The company's innovative business model has been profiled in leading global media including The Economist, the BC, Bloomberg, the Financial Times and Wired.

ROLE PROFILE
M-Kopa is seking an experienced technical operations profesional to join the M-KOPA Technology
Group to suport and improve infrastructure and operations for the East Africa region and group
technology services.

Position Title: Head of Technical Operations (East Africa)
Location: M-KOPA’s head ofice in Nairobi, Kenya.

The role wil require international travel (up to 25%), largely within the East Africa region with some travel to the UK and China as required.

Position Start: As soon as possible

MKOPA Customer Care Operations Manager Vacancy

About M-KOPA Solar

M-KOPA Solar, headquartered in Nairobi, Kenya, is the global eader of "pay-as-you-go" energy for
of-grid customers.
The company was founded in 201 by former executives behind M-PESA (the world's leading mobile
payment platform) on the belief that mobile technology could revolutionize energy services in
emerging markets the same way it has already revolutionized the delivery of communications and
financial services.
In under 2 years since commercial launch (Oct 2012), M-KOPA has connected over 10,00 homes in
East Africa to solar power. As of Q4 2014 the company is adding over 10,00 new homes each month
and employs nearly 50 full time staf with offices in Kenya, Uganda, Tanzania, the UK and Hong
Kong. M-KOPA works in partnership with leading mobile network operators including Safaricom in
Kenya, and is busy developing additonal pay-as-you-go products and services. The company has also
begun licensing its technology to partners in markets outside East Africa.
In 2013 M-KOPA was given the Excellence in Sustainable Finance Award by the Financial Times and IFC, and in 2014 was selected by Bloomberg New Energy Finance as the world's top New Energy Pioneer. The company's inovative busines model has ben profiled in leading global media
including The Economist, the BC, Bloomberg, the Financial Times and Wired.

ROLE PROFILE
Positon Title : Customer Care Operations Manager
Department : CUSTOMER CARE

OVERAL PURPOSE:
The sucessful applicant for this role will be an experienced individual with a proven ability to build
and manage a team of customer service representatives whilst leading core customer-facing business
areas including marketing and customer performance monitoring and analysis. Preferred experience
in consumer-facing services, mobile money, airtime or other gods and services on a national scale
across East Africa.

MKOPA Sales Training Officer Vacancy

JOB DESCRIPTION

Who we are

M-KOPA LLC is a mobile-based technology company established in 2011 after successful trials of innovative, embedded mobile services.  M-KOPA uses mobile payments to offer consumer financing for energy products and services, targeted at off-grid users. Our first product; a mobile enabled solar home lighting system is available in Kenya where it provides clean, affordable energy to consumers, made accessible through machine-to-machine technology and mobile payments.

What we do

Through M-KOPA customers use mobile payments such as M-PESA to pay for a home solar lighting system on a “pay-per-use” basis, making the transition to cleaner energy much more affordable especially to low-income users. This service is currently available throughout Kenya.

JOB TITLE: Training Officer

JOB SUMMARY: The role is responsible for supporting the sales department through providing total coverage of all appropriate training needs.