Altech Swift Global is a leading data communication & Internet access Services Provider in the region,being one of the first organizations to roll-out these services in Kenya, and has been successfully providing these services to the broad spectrum of users since the mid-90s.
We are pleased to announce the following vacancy in the Technical Department within the Product Marketing Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
TECHNICAL PRODUCT MANAGER
Position Summary:
The Technical Product Manager (TPM) will be assigned a new IT product at Altech Swift Global. The TPM will be the central point of contact for product information and service delivery of the product. The TPM will be responsible for understanding client network, hardware & software configurations and network uptime criticality. The TPM will monitor ongoing activities to maintain an up-to-date understanding of client
business, and manage or perform service delivery as required to meet Client’s business objectives.
The TPM will be responsible for coordination of CPE deployment as per the product’s specifications. The TPM will perform proactive work Monday through Friday, between 8:00am and 5:00pm, except client holidays. However, the TPM availability is intended to be sufficiently flexible to meet Client’s requirements and address service downtimes.
Principal Duties and Responsibilities:
• Create and maintain Client network diagrams, including documentation of product configurations
and escalation procedures for the client and internally within the organization.
• Technical department liaison for network provisioning and uptime.
• Project Implementation department liaison for customer details documentation, billing and network infrastructure provisioning.
• Procurement department liaison for CPE kit issuance and audit accountability.
• Perform second level technical support of the product.
• Facilitate third level support by liaising with the product vendor.
• Escalate critical issues to Management and the product vendor.
• Manage product support activities on-site.
• Assist on-Site engineers with installation.
• Attend appropriate Client meetings.
• Schedule and participate in monthly support delivery reviews.
• Provide a focal point for all product support issues.
• Help with critical planning for new projects.
• Training of Sales and Account Management team, in all office branches, on the product.
• Training of Technical team on the product to facilitate first-level support.
• Training of Technical resources in the branch offices to facilitate first-level support.
• Provide reports based on support performance.
• Work with the Support team to review Client’s complaints to identify trends and potential
problems as needed.
• Serve as Client personal contact for product support & inquiry issues.
• Perform service analysis and proactively work with Client, third party software vendors and the
assigned resources to ensure optimum service uptime.
Job Requirements:
Education/Training:
• Certification – CCNA
• B.Sc. in Computer Science / IT
• M.Sc. in Computer Science / IT will be an added advantage
Experience/Skills:
• Minimum of 4 years as a Technical engineer in the ICT industry, especially with VoIP.
• Minimum of 3 years as a Presales Engineer / Technical Account Manager
• Expert knowledge of Linux systems and SIP.
• Project Management experience will be an added advantage
Physical Requirements:
• Ability to travel as needed to support business initiatives.
Availability Requirements:
• Available to work on call shifts, in addition to the normal working hours.
• Available to travel approximately up to 50% of the time.
If you feel that you are up to the challenge and possess the necessary qualification & experience, please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. The deadline for the application is Wednesday 25th January, 2012.
The Human Resource Manager
Altech Swift Global (K) Limited,
Nairobi
Via email to: hr@swiftglobal.co.ke
We are pleased to announce the following vacancy in the Technical Department within the Product Marketing Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
TECHNICAL PRODUCT MANAGER
Position Summary:
The Technical Product Manager (TPM) will be assigned a new IT product at Altech Swift Global. The TPM will be the central point of contact for product information and service delivery of the product. The TPM will be responsible for understanding client network, hardware & software configurations and network uptime criticality. The TPM will monitor ongoing activities to maintain an up-to-date understanding of client
business, and manage or perform service delivery as required to meet Client’s business objectives.
The TPM will be responsible for coordination of CPE deployment as per the product’s specifications. The TPM will perform proactive work Monday through Friday, between 8:00am and 5:00pm, except client holidays. However, the TPM availability is intended to be sufficiently flexible to meet Client’s requirements and address service downtimes.
Principal Duties and Responsibilities:
• Create and maintain Client network diagrams, including documentation of product configurations
and escalation procedures for the client and internally within the organization.
• Technical department liaison for network provisioning and uptime.
• Project Implementation department liaison for customer details documentation, billing and network infrastructure provisioning.
• Procurement department liaison for CPE kit issuance and audit accountability.
• Perform second level technical support of the product.
• Facilitate third level support by liaising with the product vendor.
• Escalate critical issues to Management and the product vendor.
• Manage product support activities on-site.
• Assist on-Site engineers with installation.
• Attend appropriate Client meetings.
• Schedule and participate in monthly support delivery reviews.
• Provide a focal point for all product support issues.
• Help with critical planning for new projects.
• Training of Sales and Account Management team, in all office branches, on the product.
• Training of Technical team on the product to facilitate first-level support.
• Training of Technical resources in the branch offices to facilitate first-level support.
• Provide reports based on support performance.
• Work with the Support team to review Client’s complaints to identify trends and potential
problems as needed.
• Serve as Client personal contact for product support & inquiry issues.
• Perform service analysis and proactively work with Client, third party software vendors and the
assigned resources to ensure optimum service uptime.
Job Requirements:
Education/Training:
• Certification – CCNA
• B.Sc. in Computer Science / IT
• M.Sc. in Computer Science / IT will be an added advantage
Experience/Skills:
• Minimum of 4 years as a Technical engineer in the ICT industry, especially with VoIP.
• Minimum of 3 years as a Presales Engineer / Technical Account Manager
• Expert knowledge of Linux systems and SIP.
• Project Management experience will be an added advantage
Physical Requirements:
• Ability to travel as needed to support business initiatives.
Availability Requirements:
• Available to work on call shifts, in addition to the normal working hours.
• Available to travel approximately up to 50% of the time.
If you feel that you are up to the challenge and possess the necessary qualification & experience, please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. The deadline for the application is Wednesday 25th January, 2012.
The Human Resource Manager
Altech Swift Global (K) Limited,
Nairobi
Via email to: hr@swiftglobal.co.ke