The Authority’s mandate is to promote and safeguard competition and also protect consumers from unfair and misleading market conduct.
The Authority wishes to invite qualified and experienced applicants to fill the following vacant position:
Consumer Protection Department
Manager, Consumer Protection
Principal Responsibilities
- Oversee investigation of consumer complaints which involves review of reports and making recommendations to the Director
- Develop and oversee implementation of policies and procedures to enable the Department function effectively.
- Oversee the development of consumer protection guidelines and make recommendations to the Director for approval
- Follow up on and ensure compliance with decisions made by the department in liaison with the Legal department
- Develop product information and safety standards
- Issue warning notices to consumers in regards to unsafe goods
- Consult with the Kenya Bureau of Standard in all matters involving definition, specifications and grading of goods by quality
- Ensure maintenance of the customer compliments, complaints and enquiries register
- Conduct consumer awareness surveys and develop a framework to monitor compliance and impact
- Spearhead the development and maintenance of the Authority’s Call Centre
b) Stakeholders Management
- Carry out consumer awareness in liaison with the Communication Unit and other stakeholders
- Spearhead advocacy initiatives for policy change in liaison with Policy Research and Advocacy Division
- Promote for the creation, strengthening and recognition of consumer bodies
- Offer advisory services to stakeholders on consumer affairs
- Liaise with the Legal department in development and implementation of cooperation frameworks
- Liaise with the Policy Research and Advocacy division to conduct market enquiries
- Liaise with the Legal department to develop relevant regulations and escalate them as appropriate
c) Department Management
- Develop work plans and budgets for the Department for approval
- Participate in risk management committee and prepare departmental risk registers
- Prepare the departmental service charter
- Oversee the execution of the approved departmental work plans and budgets
- Oversee performance management in the department
- Prepare and submit all monthly, quarterly and annual reports for the department
- Prepare a draft Board management papers for approval
- Identify training needs for the departmental staff
- Spearhead the recruitment of staff within the department
- Participate in the development of the CAK strategic plan
- Support the induction of interns and oversee the Young Professionals Programs
- Identify procurement needs of the department
- Follow up on the implementation of agreed audit recommendation
- Spearhead risk assessment of the department
- Mentor and coach departmental staff
- Oversee the development, documentation and implementation of procedures and processes in compliance with ISO 9001:2008
Required Qualifications
Education and knowledge
- Masters degree in Economics/Business/Law;
- Bachelors degree in Economics/Business/Law or a business related field;
- Specialist knowledge in competition policy/law and consumer protection; and
- Proficiency in ICT
Experience
- At least 12 years’ experience in competition policy/law gained from reputable organizations, with at least three (3) years in a management position;
- Diverse experience in consumer protection; and
- Experience in managing and leading diverse teams of professionals
Skills and Competences
- Decision making skills;
- Ability to interpret long term plans, programs and budgets developed senior management level;
- Interpersonal and leadership skills;
- Project management skills;
- Ability to develop plans, programs, SOPS, and coordination of workflows
- Creativity; and
- Strategic management Skills
How to Apply
If you believe you are the right candidate for this position and can clearly demonstrate your ability to meet the qualifications given, please submit your application with a detailed CV stating your current position, salary, qualifications, experience, names, addresses (including email) and telephone number of three (3) referees, your email address and day time telephone contacts together with copies of your certificates and testimonials to:
If you believe you are the right candidate for this position and can clearly demonstrate your ability to meet the qualifications given, please submit your application with a detailed CV stating your current position, salary, qualifications, experience, names, addresses (including email) and telephone number of three (3) referees, your email address and day time telephone contacts together with copies of your certificates and testimonials to:
The Director General
Competition Authority of Kenya
P O Box 36265 – 00200
Nairobi
Or eMail CV and cover letter to: recruitment@cak.go.ke
so as to reach him not later than close of business on 15th October, 2014.
Only shortlisted candidates will be contacted.
Canvassing will lead to automatic disqualification.
Applications may be dropped at the Records office, located at Kenya Railways Headquarters, Ground Floor Block ‘D’
Those who had applied earlier on need not apply
NB: The Competition Authority of Kenya is “An Equal Opportunity Employer” Women, Youth and Persons Living with Disabilities are encouraged to apply.