TRAINING LEAD JOB DESCRIPTION
Who we are:
M-KOPA LLC is a mobile-based technology company established in 2011 after
successful trials of innovative, embedded mobile services. M-KOPA uses mobile
payments to offer consumer financing for energy products and services, targeted at
off-grid users. Our first product; a mobile enabled solar home lighting system is available
in Kenya where it provides clean, affordable energy to consumers, made accessible
through machine-to-machine technology and mobile payments.
What we do:
Through M-KOPA, customers use mobile payments such as M-PESA to pay for a home
solar lighting system on a “pay-per-use” basis, making the transition to cleaner energy
much more affordable especially to low-income users
The partners and management team of M-KOPA includes several former telecoms
executives who were responsible for the initiation and scaling of M-PESA, the award- winning mobile financial service platform in Kenya. M-KOPA has the investors, funding
and ambition to expand its product line and extend its reach to new markets.
Summary
Training staff (existing and new hires) and delivering training content aligned with
company initiatives and department goals.
Duties and Responsibilities
Supervises, evaluates and coaches employees while delivering training, as well
as provides corrective and/or positive performance feedback as applicable.
Documents performance of Customer Care Representatives in training and
makes recommendations to graduate, terminate or require additional training.
Monitors and analyzes ongoing performance trends in order to make training
and development recommendations.
Works with various departments as needed to develop, enhance or update
training programs, including outlines and quizzes. Regularly communicates with
the same departments to maintain product/service knowledge and ascertain
additional training needs of Customer Care Representatives.
Leads and/or participates in calibration sessions to ensure alignment of training
with what customers are told.
Maintains records of all training activities, including time sheets, evaluations and
reviews.
Other duties as assigned. May include travel to other Cities/Towns.
Qualifications
Experience: One to two years Customer Service and/or Training experience
preferred.
Skills, Knowledge & Abilities: Working knowledge of Microsoft Word and Excel
required.
Ability to educate, motivate and conduct interactive/lecture style
instruction. Excellent oral and written communication skills. Ability to manage
resources and people.
Health and Safety Requirements
While performing the duties of this job, the employee is frequently required to
stand and talk or hear. The employee is occasionally required to sit, walk and use
hands to finger, handle or feel objects, tools or controls and reach with hands
and arms.
Job:
A 24 hour Call Center (Must be flexible to work day/night)
A generous and competitive remuneration package will be offered to the successful
candidate/s.
To apply, send an updated detailed copy of your cv and a cover letter expressing why
you feel you would be an excellent candidate for the role to applications@m- kopa.com with the subject “Training Lead”
Who we are:
M-KOPA LLC is a mobile-based technology company established in 2011 after
successful trials of innovative, embedded mobile services. M-KOPA uses mobile
payments to offer consumer financing for energy products and services, targeted at
off-grid users. Our first product; a mobile enabled solar home lighting system is available
in Kenya where it provides clean, affordable energy to consumers, made accessible
through machine-to-machine technology and mobile payments.
What we do:
Through M-KOPA, customers use mobile payments such as M-PESA to pay for a home
solar lighting system on a “pay-per-use” basis, making the transition to cleaner energy
much more affordable especially to low-income users
The partners and management team of M-KOPA includes several former telecoms
executives who were responsible for the initiation and scaling of M-PESA, the award- winning mobile financial service platform in Kenya. M-KOPA has the investors, funding
and ambition to expand its product line and extend its reach to new markets.
Summary
Training staff (existing and new hires) and delivering training content aligned with
company initiatives and department goals.
Duties and Responsibilities
Supervises, evaluates and coaches employees while delivering training, as well
as provides corrective and/or positive performance feedback as applicable.
Documents performance of Customer Care Representatives in training and
makes recommendations to graduate, terminate or require additional training.
Monitors and analyzes ongoing performance trends in order to make training
and development recommendations.
Works with various departments as needed to develop, enhance or update
training programs, including outlines and quizzes. Regularly communicates with
the same departments to maintain product/service knowledge and ascertain
additional training needs of Customer Care Representatives.
Leads and/or participates in calibration sessions to ensure alignment of training
with what customers are told.
Maintains records of all training activities, including time sheets, evaluations and
reviews.
Other duties as assigned. May include travel to other Cities/Towns.
Qualifications
Experience: One to two years Customer Service and/or Training experience
preferred.
Skills, Knowledge & Abilities: Working knowledge of Microsoft Word and Excel
required.
Ability to educate, motivate and conduct interactive/lecture style
instruction. Excellent oral and written communication skills. Ability to manage
resources and people.
Health and Safety Requirements
While performing the duties of this job, the employee is frequently required to
stand and talk or hear. The employee is occasionally required to sit, walk and use
hands to finger, handle or feel objects, tools or controls and reach with hands
and arms.
Job:
A 24 hour Call Center (Must be flexible to work day/night)
A generous and competitive remuneration package will be offered to the successful
candidate/s.
To apply, send an updated detailed copy of your cv and a cover letter expressing why
you feel you would be an excellent candidate for the role to applications@m- kopa.com with the subject “Training Lead”