NOKIA SIEMENS NETWORKS
RNC ENGINEER
Job ID #: 15422
Experience Required: 3 - 5 Years
Country: Kenya
Education Required: Bachelors Degree or equivalent
City: Nairobi
Relocation Provided: No
Job Field Area: Customer Service
Date Posted: Aug 18, 2011
Employment Type: Full - Time Regular /Permanent
Location Flexibility:
Travel Percentage: 0
Nokia Siemens Networks' Global Services Business Unit employs 28,000 people delivering the highest
quality of projects that enable our customers to enhance the efficiency of their networks. This includes the
building, management and maintaining of our customer networks as well as network planning and
optimization activities. Our unique and innovative global service delivery model brings together the best of
global expertise and local insight from 150 countries around the world with a very high standard of
service excellence.
General Purpose
Plans and performs technical activities to service the customer and brings expertise to customer site on
need basis.
Main Responsibility Area
Plans and executes technical tasks requiring specialist skills in own professional area. Works independently
with the responsibility for solving customer request cases and reporting according to processes. Identifies
and solves technical problems. Shares knowledge in own professional area. May support areas by
participating in emergency and 24/7 duty.
Position Description
Responsible for a timely resolution of network incidents, minimizing the impact of any network outages and
downtime:
• Providing support for escalations of RNC Network systems on 24/7 basis.
• RNC Network Configurations (Site on air, TRX additions, optimization, parameter changes as
directed by Planning team)
• Address faults/queries, monitoring, fault isolation, fix, diagnostics and working on complex
configuration and network element issues regarding RNC Network.
• Work with design/delivery team on projects with solution architects/design teams to implement the
network element of new solutions on the BSS/RNC network.
• Acceptance on RNC network elements
• Providing proactive day to day management and support for the network element of RNC
network related infrastructure, including network management tools and backup systems, within a
mission critical environment.
• Take ownership of complex troubleshooting of faults on RNC network.
• Assist Team leader in overseeing upgrades on the nodes on the BSS networks.
• Ensure proper Installation of RNC/NODE B nodes
• Participate in project implementation and testing involving the RNC network
• .Ensure execution of work orders of complex configurations like increase of capacity on Gb links,
provided by planning team
• Investigate faults and system events and where possible restore functionality or escalate to a
specialist
• Skills transfer to junior Engineers and field Engineers.
• Analyze network data provided by junior Engineers for network improvements
• Supervise and co-ordinate major network operations.
Configures and tests new network connections to implement new services and ensures the agreed service
level.
Position Requirements
Perform detailed scheduled activities as listed below
• RNC Network System audit,
• RNC Network system performance
• Follow up of escalations from Quality team and NMC till completion within specified timelines
• Ensure the faults escalations with Vendors are raised within specified timelines.
• Competence transfer to and NMC and Engineers within RNC Network Support
• Perform any other duties assigned by Team leader-Core support
To apply, please copy the link below as your web address:
http://careers.peopleclick.eu.com/careerscp/client_nokiasiemensnetworks/external/jobDetails.do?functionName=getJobDetail&jobPostId=22633&localeCode=en-us