Job Purpose Summary: The barista is responsible for serving all products with friendly, efficient and individualized attention towards each customer.
Job Responsibilities:
- Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items.
- Verbally receives and calls back customer orders in a friendly manner.
- Reports all customer complaints to the restaurant manager.
- Answers telephone in a courteous and friendly manner to customers including, but not limited to, giving directions to café location, and receiving and filling customer orders.
- Maintains efficient, friendly service
- Serve and present hot non-alcoholic beverages such as blended teas, coffee, smoothies and juices quickly and efficiently, meeting our standards
- Preparing and serving simple snacks.
- Ensure time management is maintained including reporting hours.
- Answers customer questions regarding tea blends, preparation, and product freshness.
- Sells and serves baked goods and miscellaneous food items to customers.
- Describe menu items to customers or suggest products that might appeal to them.
- Re-stocking inventory and communicating store needs to the restaurant manager.
- Maintaining equipment’s and ensures they are in good working order every morning before commencing work.
- Collects stock fresh supplies from the restaurant store.
- Clean and sanitize work areas, utensils, or equipment.
- Clean service or seating areas.
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
- Reports potential safety hazards to the restaurant manager.
- Reports any employee accidents to the restaurant manager.
- Informs the manager on duty of any operational inconsistencies.
Qualifications & Skills:
Education:
- Diploma in Hotel Management or any related field from a recognized institution.
- Must be a well-trained Barista in a recognized institution.
- 3+ years’ experience in blending tea’s or coffee from established tea/coffee houses or restaurants.
- Passionate, self-motivated, energetic, and enthusiastic team-player who is detail-oriented and action-focused.
- Excellent oral and written communication skills.
- Demonstrated ability to build strong customer relationships.
- Exceptional interpersonal and people skills.
- Proficient with all Microsoft Office applications.
How to Apply
If you meet the above requirements, please submit an application including a detailed CV, your postal, e-mail and telephone contacts, names and addresses of three referees, indicating the position you are applying for on the subject line to fm8251@gmail.com to reach us not later than 10th October 2014.
Only shortlisted candidates will be contacted.