Senior Relationship Manager, Liabilities
Job Summary
Reporting to the General Manager the job-holder will grow business for liabilities accounts in the public, private, institutional and civil society sectors and ensure retention and effective business growth through impeccable relationship management.
Key Duties and Responsibilities
- Develop cost effective, long term liability business with companies and organizations of repute in order to ensure DTM’s maximum profitability through aggressive calling programmes, quality proposals, outstanding presentations and active participation in sector forums and activities.
- Cross-sell other products of the DTM to the managed relationships so as to gain full control of clients’ business wallet for maximised return to the DTM and value-adding solutions to the customer
- Employ proactive relationship management and effective customer service for full retention of existing client business
- Develop customised and innovative products for particular customer segments that meet and exceed customer expectations /needs while maximising the DTM’s profitability
- Keep constant close touch with the clients, key business influencers in the market to keep abreast of developments in the market.
- Ensure compliance to Know Your Customer (KYC) and Anti money Laundering (AML) requirements in all dealings with existing and potential customers.
- To participate in Performance Management and Career Development of staff within the Department.
Minimum Requirements
- Bachelor’s degree in a business-related field
- AKIB/ACIB/MBA will be an added advantage
- A minimum of four (4) years experience preferably in a sales function
- Formal training in lending/relationship management
Personal Attributes & Skills required in undertaking the role
- Good knowledge of the Kenyan/Global micro & macro economics as well as financial systems
- Strong analytical and problem-solving skills
- Excellent selling and negotiation skills
- Excellent interpersonal and networking skills
- Excellent communication and presentation skills
- Willingness to work anywhere in the country
All applicants must apply online to the email hr@rafiki.co.ke closing date is 1st March 2013.
Canvassing will automatically disqualify the candidate.
Only shortlisted candidates will be contacted. “We are an equal opportunity employer”.