Hello doctor Clinical Manager Job

Hello doctor

Job Title: Clinical Manager

Job Title Reporting to: Country Manager

Key Relationships:   

• Digital Manager: Reporting, Feedback, Fulfilling all digital requirements.
• Medical Researcher: In gathering and reporting the latest medical content.
• Digital Team / Copywriters: Working together to meet targets requirement within the business.
• Contracted Doctors: Contracting, training, scheduling, management and quality assurance

Purpose of the Job / Main Objective is:
 

1. To: Develop and/or validate clinical protocols

• Treatment algorithms
• Formularies
• DUR edits

2. To: Develop and/or validate clinical content

• Call scripts
• Treatment application linkages
• Patient messaging
• Website content

3. Clinical knowledge management

4. Clinical outcomes monitoring & reporting

5. Clinical Governance:

• Doctor credentialing
• Policy adherence monitoring
• Doctor profiling 
• Quality assurance audits
• Attend client meetings

6. Professional Indemnity 

• Manage professional indemnity cover for doctors

7. Manage relationships with Kenyan medical regulatory bodies

Qualifications: MBChB. Also needs to be fully registered with the Kenyan Board of Medical Practioners.

Experience:

• At least 5 years clinical medical experience that must include GP and Casualty work. 
• Management experience also critical.

Business Skills Required: 
                                

• Analytical Thinking
• Good presentation skills
• Good organizational skills
• Ability to take responsibility for tasks
• Deadline driven
• Good time keeping skills
• Ability to motivate others
• Ability to support others in team work

Specific Skills Required - more specific to this Job Profile:

• Express strong writing, analytical and research skills.
• Experience in working with various social media platforms
• Clinically sound

Computer Skills Required:                                          

• Word
• Excel
• Outlook
• Powerpoint

Key Competencies as an Employee of Hello Doctor:

Passion & values
 

A key requirement is passion for Hello Doctor’s vision of transforming healthcare and improving lives. 

We are looking for people for whom this is not just a job, but a calling to make a difference.
 

Work / life balance

• Maintains a conscious balance between work and personal life so that one doesn’t dominate the other
• Is not one-dimensional
• Knows how to attend to both
• Gets what he/she wants from both

Dealing with ambiguity

• Can effectively cope with change
• Can shift gears comfortably
• Can decide and act without having the total picture
• Isn’t upset when things are up in the air
• Doesn’t have to finish things before moving on
• Can comfortably handle risk and uncertainty

360 Communication

• Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organisation
• Provides individuals information so that they can make accurate decisions
• Is timely with information

Planning

• Accurately scopes out length and difficulty of tasks and projects
• Sets objectives and goals
• Breaks down work into the process steps
• Develops schedules and task/people assignments
• Anticipates and adjusts for problems and roadblocks
• Measures performance against goals
• Evaluates results

Drive for results

• Can be counted on to exceed goals successfully
• Is constantly and consistently one of the top performers
• Very bottom-line oriented
• Steadfastly pushes self and others for results

Self-development

• Is personally committed to and actively works to continuously improve him/herself
• Understands that different situations and levels may call for different skills and approaches
• Works to deploy strengths
• Works on compensating for weakness and limits

Customer Focus

• Is dedicated to providing the highest quality products and services which meet the needs and requirements of internal and external customers
• Is committed to continuous improvement through empowerment and management by data
• Is willing to re-engineer processes from scratch
• Is open to suggestions and experimentation
• Creates a learning environment leading to the most efficient and effective work processes   

Application Procedure:

Applicants should email their cover letter and CV with names of three referees who can provide confidential assessment of their capabilities. 

Indicate on your CV your current and expected salary.

All communication relating to application for these positions should be addressed to:

hellodoctor@preferredpersonnel.co.ke

On the subject matter of the email, ensure you indicate the position you are applying for.

Applications should be received by 28th October 2014.

Please note only shortlisted candidates will be contacted.