We are pleased to announce the following vacancy in the Core Network Planning & Support Department
within the Technology Division. In keeping with our current business needs, we are looking for a person who
meets the criteria indicated below:
SENIOR TRANSMISSION SUPPORT & MAINTENANCE ENGINEER
REF: TECHNOLOGY_STSME_August_2011
Reporting to the Senior Manager – Transmission Planning & Support, the job holder will be responsible for
Maintenance, Optimization and project management of reliable transmission systems /networks to support
interconnection of core elements and major transmission hub sites.
Key Responsibilities
• Management of Transmission systems/ network.
• Planning and Management of Transmission equipment spares
• Acceptance of installed transmission equipment from Vendors
• Ensuring equipment space and power availability for planned systems.
• Liaison with other department during service provisioning, site surveys and visits to ensure timely
provisioning of required transport capacity.
• Provisioning of required bandwidth/ capacity for projects within core network and the regional
departments.
• Ensuring that accuracy and adherence to standards is observed throughout during equipment
operations and maintenance.
• Running of transmission/transport trials, equipment/systems parameters checks and evaluation and
subsequent recommendations for approval and adoption of new equipment, systems and
technologies into the network.
• Participate in evaluating use of latest technologies to realize savings on CAPEX and NOPEX and to
increase capacities.
Minimum requirements
• Degree in Electrical and Electronics Engineering or Higher National Diploma in
Electronics/Telecommunications
• 5 years experience with 3 years specialized role in a busy telecommunications environment –
Involved in installations /commissioning, operation and maintenance of major telecomm projects
especially in the transmission field.
• Excellent communication and motivational skills in line with the management of a multi skilled team
• Knowledge in Pathloss or any other microwave design tool
• Computer literate
• Analytical skills
• Attention to details
• Communication and interpersonal skills
• Trouble shooting and problem solving skills
• Scheduling of preventive maintenance activities
• Project tracking and reporting
If you feel that you are up to the challenge and posses the necessary qualification and experience please
send your resume and application letter indicating your experience and why you are the most suitable
candidate for the role clearly quoting the job title to the address below. The deadline for application is
Monday 5th September, 2011.
The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
Via email to: hr@safaricom.co.ke
We are pleased to announce the following vacancy in the Service Assurance and Quality Department
within the Technology Division. In keeping with our current business needs, we are looking for a person who
meets the criteria indicated below:
PRINCIPAL SERVICE QUALITY ENGINEER
REF: TECHNOLOGY_ PSQE _AUGUST 2011
Reporting to the Senior Manager Network & Service Assurance, the holder will offer leading strategic plan
in Contract management, SLA enforcement, Problem management and technical leadership in performance
management of all Safaricom IT applications.
Key Responsibilities
• Proactively monitor and report on system health, access security, and Tech/IT applications /
support center duties, change management process enforcement, administration, and customer user
support;
• Ensure systems availability and SLA/OLA monitoring for internal and external support
analysts/engineers;
• Ensure monitoring tools are implemented as per IT standards e.g. ITIL in the SOC;
• Ensure SLA’s/OLA’s are implemented with Business Units, Vendors and various Support Teams;
• Maintain all process, procedures, work instructions and ISO documents and ensure they are
followed;
• Ensure associated records are maintained including system architecture records, technical and
functional specifications;
• Ensure professional coding schemes are used in all the products and there are continuous process
reviews and reengineering;
• Maintain output records and policy implementation and ensure ease of accessibility of static and
dynamic process records;
• Carry out due diligence during project phases and run quarterly surveys that give performance
index;
• Establish customer comfort parameters with business applications;
• Ensure problem management is carried out by reviewing incidents, ensuring root cause analysis is
carried out, action plans are identified and implemented;
• Maintain an inventory of problems under analysis and their current progress and status against
action plan timelines;
• Provide monthly Problem Management trend analysis reports on incidents;
• Coordinate meetings with service owners to resolve problems.
Minimum requirements
• Bsc. Computer Science, B Eng Telecommunications or related field;
• Minimum of 6 years experience of which 3 years MUST be in Systems development or Support
role;
• UNIX/Microsoft certifications are an added advantage;
• Knowledge of integrated systems and enterprise systems such as ERP, CRM;
• WAN and LAN appreciation and technologies;
• ITIL and software quality assurance Certification preferred;
• Programming skills in any 4GL or a functional programming language e.g. SQL;
• Highly developed analytical thinking skills;
• Ability to role-model and manage customers and fellow team members – negotiation skills;
• Appreciation of basic accounting knowledge preferred;
• Good Knowledge in GSM/UMTS.
If you feel that you are up to the challenge and posses the necessary qualification and experience please
send your resume and application letter indicating your experience and why you are the most suitable
candidate for the role clearly quoting the job title to the address below. The deadline for application is
Monday 5th September 2011.
The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
Via email to: hr@safaricom.co.ke
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