IT ASSISTANT
Grade: 4
Job ID: 12-4329
Job Location: Country: KE
# of Positions: 1
Center/Office: CLM - General
Posted Date: 2011-08-26
Project/Program: None Specified
Application Due Date: 2011-09-07
Overall Responsibilities
The Information Technology Assistant will work with the Programs Associate Network Administration and IT
Support to provide support to users of new and existing technology and the local area network
(LAN/WAN). He or she will support the Programs Associate, to maintain all project IT equipment and needs
and to ensure a continuous flow of information on all projects systems related issues. This position will
support all projects of MSH in Kenya through the Country Operations Management Unit (COMU). A
Bachelor’s Degree in Computer Science or a related field or equivalent relevant experience is required.
Specific Responsibilities
• Work one-on-one with Programs Associate; Network Administration and IT Support to resolve
problems with systems issues (LAN, wide area network [WAN], software, hardware, etc.), and
record problems and resolutions in the helpdesk system or any computer based system.
• Maintain the “Helpdesk” system and procedure by answering and/or assigning all requests that
come through and assuring the completion of all tasks.
• Regularly assess staff training needs in computer use and maintenance, and communicate the need
for training activities to the Director, Finance and Operations.
• Provide technical assistance to users in the development and design of project related internal and
external presentations, documents, reports, etc
• Customize existing installation documentation to suit new equipment types or user configuration
and keep all installation documentation current.
• Travel to local vendors for parts and repairs (including equipment transfers) as needed.
• Assist in the maintenance of networks.
• Learn configurations of all (MSH Projects) standard software and maintain the applications in the
(MSH Projects) LAN environment.
• Learn the configuration of network and assist in the maintenance of the connection to the internet,
network routing, and all other internal and external network communications systems.
• Perform, verify and test data backup and other disaster recovery procedures to minimize loss of
data.
• Assist the program associate in the IT Asset management process.
Qualifications
• Bachelor’s Degree in Computer Science or a related field or equivalent relevant experience.
• Strong experience in computer or software use and the ability to work well with various skill levels
of users.
• Solid training skills.
• Extensive knowledge in administering Microsoft Windows 2003 operating systems, office 2007
MS Exchange, , and Outlook client.
• Extensive knowledge of Antivirus system such as Symantec End Point Security or any other antivirus
system.
• Considerable knowledge of DNS, DHCP, Active Directory and the understanding of the Local Area
Network.
• Ability of maintain and configure WSUS for the security and patch management.
• Considerable knowledge of hardware and software configuration issues.
• Previous experience installing, maintaining, and troubleshooting Microsoft Office Suite, and other
(MSH Projects) standard software (e.g. Explorer).
• Ability to work under pressure with limited supervision and take initiative.
• Excellent organizational and interpersonal skills with a service oriented outlook.
• Excellent communication skills with fluency in English required and ability to communicate in English
preferred (written and verbal).
Background Information
MSH would like to invite suitably qualified and experienced candidates to join its team based in Kenya on
a 5 years Institutional Strengthening Project funded by USAID. The project will seek to strengthen the
technical and institutional capacity of Civil Society Organizations (CSOs) to enable them to be responsive
to the health needs and well being of Kenyans. This project will also strengthen the national level Kenyan
NGOs, CSOs and / or CSO networks to provide national level advocacy for inclusion of CSOs in policy
making and strategy development for increased health service delivery to the communities.
Management Sciences for Health is an equal opportunity employer offering employment without regard to
race, color, religion, sex, sexual orientation, age, national origin, citizenship, physical or mental handicap,
or status as a disabled or Vietnam Era veteran of the U.S. Armed Forces.
No relocation allowances available for this position
To apply, please follow the link below:
https://jobs-msh.icims.com/jobs/4329/job