Commercial Bank of Africa aims to be the leader within the banking industry in Kenya and the Eastern
Africa region.
Our efforts and resources are focused on Corporate Banking, Institutional Banking, Treasury and the highend
market of Personal Banking.
As such, we seek to recruit customer-focused and performance-oriented individuals with strong leadership
skills to fill the vacant position listed below.
IT CLIENT SERVICE MANAGER
Reporting to the Head of IT, the purpose of this role is to Manage IT service delivery through liaison with
the business units in order to improve the Bank’s business operations.
Key Responsibilities
• Defining, maintaining and enhancing best value IT services (as measured against external
benchmarking,) that meets business requirements
• Managing the delivery, performance and supply chain of IT services to provide the required level
of service, system performance and functionality to meet business objectives
•
Responsible for ensuring all enabling IT systems (e.g. core applications, email, telephone system,
intranet and network) plus all back-end supporting IT infrastructure components are available and
performing as intended
• Manage all procedures related to the identification, prioritization and resolution of end user
service requests, including the monitoring, tracking, and coordination of the Service Desk functions,
commensurate with the lTlL framework
• To develop and maintain strategic relationships with the various departments across CBA plus
partners and suppliers
• Provide a high quality of leadership for the Service Desk unit in-order to facilitate a conducive
work environment and employee satisfaction
• Develop and implement IT service improvement plans to deliver the transformation agenda,
industry best practice and changing business requirements
Qualifications and Experience Requirements
• University Degree, preferably in Information Systems - Upper Second Class Honors or CPA 3.0
• Minimum 3 years’ experience in IT
• Sound knowledge of Information Technology and related support architectures.
• Adequate understanding of the various computer processing systems within the banking industry
and the applications of IT in business will be an added advantage
• Knowledge in providing Service Level Agreements and Help Desk deliverables
To apply, send your application letter and CV, quoting the job title via e-mail only, to jobs@cba.co.ke
Kindly submit your application by Wednesday 7 September, 2011.
Only shortlisted candidates will be contacted.