KENYA COMMERCE EXCHANGE SERVICE BUREAU SOFTWARE DEVELOPER JOB IN KENYA

KENYA COMMERCE EXCHANGE SERVICE BUREAU LIMITED
SOFTWARE DEVELOPER/ SYSTEM SUPPORT 
We are looking for individuals who are sufficiently fluent in software development methodologies.
The successful candidates will become part of an engineering team for commercial software Applications.

Programming Languages:
Java, PHP, Microsoft .Net (C#, VB.net), VB6
Database Systems:
MySQL, Oracle, Access, MSSQL Server.
Web Technologies:
XHTML, DHTML, Ajax, Javascript, CSS, Flash, XML/XSL
Methodologies:
Object Oriented Programming, Agile Development, Rapid Application Development
Web Servers:
Apache, Microsoft IIS
Operating Systems Platforms:
Windows, Linux

SAFARICOM SENIOR VOICE SERVICES PLANNING ENGINEER JOB VACANCY IN KENYA

SAFARICOM
We are pleased to announce the following vacancy in the VAS Technical Department within the Technical/IT Division.
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

SENIOR VOICE SERVICES PLANNING ENGINEER 
REF: TECHNICAL/IT _SVSPE_SEPTEMBER 2011
Reporting to the Senior VAS Planning; the holder of the position will be responsible for evaluation of new and
existing hardware, planning & design for new solutions, implementation and integration of new hardware/software,
project management, optimization of existing systems and internal process improvement.

Key Responsibilities
• Create key performance indicators for new products/ services;
• Play a lead role in marketing proposals, product & services vendor evaluation process; weighted evaluation
for new hardware, features and services;
• Design messaging network, improve & update network diagram when new elements are added; analyze IN
network against KPI;
• Minimize network and service impact for any change and schedule all the planned work;
• Plan for software and/ or hardware upgrades to cater for network growth;
• Create and update handover system configuration documentation after software/hardware upgrade;
• Configure data for new systems with vendor engineer and create/ adopt necessary work instruction for
existing systems;
• Perform S.W.O.T Analysis of projects and play a lead role in internal training and transference of skills and
knowledge to Engineers and Technicians;
• Provide recommendation reports to Identify opportunities for improvement and optimization of existing
services and create a tool/ find out method to get statistical data from the system;

SAFARICOM INCIDENT MANAGER JOB VACANCY IN KENYA

SAFARICOM
We are pleased to announce the following vacancy in the Service Assurance and Quality Department within the
Technical/IT Division. In keeping with our current business needs, we are looking for a person who meets the criteria
indicated below:

INCIDENT MANAGER 
REF: Technical/IT_ IM _Sep 2011
Reporting to the Senior Manager - Service Operations; the holder of the position will manage a team to ensure
normal service operation is restored as quickly as possible and within the defined SLA’s during incident(s) to minimize
adverse impact on Business operations and ensure correct escalation procedures for Incident Management are
followed.

Key Responsibilities
• Logging, classifying and prioritizing reported incidents;
• Escalating incidents to the respective resources responsible for restoring services according to defined OLA’s
& SLA’s;
• Providing timely incident notifications to the respective groups;

SAFARICOM SERVICE DESK MANAGER VACANCY NAIROBI

SAFARICOM
We are pleased to announce the following vacancy in the Service Assurance and Quality Department within the
Technical/IT Division. In keeping with our current business needs, we are looking for a person who meets the criteria
indicated below:
SERVICE DESK MANAGER 
REF: Technical/IT_ SDM _Sep 2011
Reporting to the Senior Manager - Service Operations; the holder will manage a team to ensure service requests
from internal users and external customers are fulfilled within defined OLA’s/SLA’s and enhance timely service
delivery.

Key Responsibilities
• Address and deliver requested services and assist with general information or customer complaints within
defined timelines;
• Manage Service request escalations;
• Manage and track all capacity and performance-related issues relating to provisioned services so as to

SAFARICOM KENYA BILLING PLANNING ENGINEER JOB

SAFARICOM
We are pleased to announce the following vacancy in the VAS Technical Department within the Technical Division. In
keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

BILLING PLANNING ENGINEER 
REF: TECHNICAL_BPE_SEPTEMBER 2011
Reporting to the Principal Engineer – Billing Planning; the holder of the position will be responsible for evaluation of
new and existing hardware, planning & design for new solutions, implementation and integration of new hardware/
software, optimization of existing systems and internal process improvement.

Key Responsibilities
• Create key performance indicators for new products/ services;
• Play a lead role in marketing proposals, product & services vendor evaluation process; weighted evaluation
for new hardware, features and services;