General Manager – Operations and Technology
Housing Finance (HF), Kenya’s Premier mortgage company with country wide operations has an exciting opportunity for talented, dynamic, self-driven and results oriented individual who are committed to performance excellence.
Reporting to the Director Business Operations, the General Manager – Operations and Technology will provide leadership and effective management of all activities related to Operations and Technology in the overall banking operations.
Principal Accountabilities:
- Develop strategies, processes and practices that will ensure timely generation of accurate management information for internal and regulatory requirements.
- Develop strategies to centralise all back office operations in Head Office with a view to free front office of such work.
- Evolve strategies to develop Trade Finance, Foreign Remittances and Treasury business volumes in co-ordination with the various Heads of related Business units
- Develop annual plans for Operations and Technology functions in line with the overarching business strategic objectives.
- Review and recommend policies for document management, automation of work procedures and delivery channels for Bank’s products and services with a view to provide quality and efficient customer service.
- Review existing policies & procedures in operations and technology and recommend best practices in the bank, while ensuring adherence to laid down standards and controls/regulations
- Oversee and ensure effective and efficient functioning of the Core Operational business units
- Oversee back office operations of the Bank relating to Foreign Remittance, Trade Finance, Treasury and technology.
- Take overall responsibility for the Bank’s automation programs within Operations and Technology.
- Develop measures that will drive performance and enable smooth delivery of service and ensure exceptional customer experience and standards.
- Implement and manage Business Continuity process to ensure optimal business support.
- Effectively manage Human Resources within the departments so as to create a high performing, developing and cohesive team.
- Maintain oversight of overall cost and overheads with the aim of ensuring that expenses are kept at the irreducible minimum.
- Oversee undertaking of annual budgetary exercises within the functions.
Selection Criteria
- Graduates with minimum of Eight years banking experience in Technology & Operations in a large commercial bank, of which at least Three years should have been in Senior Management level and must be familiar / acquainted with Quality & Change Management techniques.
- Post Graduate degree/MBA with I.T. qualifications from a reputed institute, will be an added advantage.
- Verifiable project management capabilities.
- Strong leadership, planning and organisational skills.
- Highly developed communication and presentation skills
- Exposure to banking operations, product knowledge and service oriented
- Good interpersonal skills with passion and commitment to deliver quality customer service
- Analytical and strategic thinking with ability to work under pressure and tight deadlines
How to apply
Applicants should email their applications attaching a detailed curriculum vitae and a letter indicating why they are interested in and qualified for the position plus the names of three referees who can provide confidential assessment of their capabilities to a search committee.
All communication relating to this position should be addressed to: human.resources@housing.co.ke Applications should be received by 21st February 2014.
Only shortlisted candidates shall be contacted