Cellulant is a pan-African mobile commerce company. It operates Africa’s number one mobile commerce network and aims to connect 100 million customers to its mobile commerce ecosystem.Cellulant was founded in 2003 and has currently operations in Kenya, Nigeria, Tanzania, Uganda, Rwanda, Ghana, Zimbabwe, Mozambique, Malawi, Zambia, Botswana and every year moving into new countries.We are the mobile commerce partner of choice and our goal is to connect all of our corporate customers, including e.g. the top Pan African banks, various merchants, to the richest mobile commerce ecosystem in Africa, helping them provide better communication, and more services, and more value to their end consumers. We do that by providing services like mobile banking, mobile payments, music, information services and other mobile related services.
To be able to meet these aggressive growth expectations we need to grow our dynamic team.
We are recruiting highly motivated Senior Global Engagement Manager keen to utilize his/her existing skills and develop new ones that will enable him/her to add to the success of the organization as well as his/her own. We invite you to be part of that growth;
Senior Global Engagement Manager
To take charge of customer engagements, drive & deepen Cellulant Mobile Commerce Offering within existing Global customers & build and deliver new strategic customers & partners.
Reporting: CEO/COO, (to CXO / CSO - to be recruited later)
Peer / Lateral Relationships: COO, CTO, CEO-Nigeria, Head of Product Strategy (who report directly to CEO)
Role Context:
This role will develop, manage and coordinate the delivery of the strategic plans for all Global Customers – Barclays, Standard Chartered, Standard Bank, MultiChoice etc. The current challenge of the business as far as Global Accounts are concerned is 2 fold:
Realization of Business Case – We need to effectively coordinate central execution of customers Pan-African vision by liaising with the center and coordinating Cellulant’s internal country efforts & product strategy & rollout efforts to drive the growth for our customers that is possible with our capability and learnings. “The whole is more than the sum of its parts”
Leading our Global Customers – Cellulant’s customers expect us to show them where the market is going and what new possibilities for mobile commerce are. We want to be their strategic partner and guide in developing mobile commerce. Thus we can provide the strategic roadmaps that customers will follow to grow.
Cellulant has a myriad of operations across 10 markets (& growing); it has a matrix of revenue lines & product lines. The goal of the business is to consolidate the business model whilst allowing different markets to take different maturity paths.The goal of the business is to take mobile services anchored on mobile payments to 100m customers generating US$3 ARPU by 2018 / 2019. Cellulant intends to maintain gross margins of 30% and generate US$1 per customer per month (CeRPU) – Cellulant Revenue Per User.
As at end of 2012, Cellulant’s mobile commerce ecosystem had nearly 40M addressable customers – mainly in banking, utilities, music value chains, agriculture & government value chains – approximately 1.5M are active, generating CeRPU of US$0.1
The business has a track record of generating relationships that increase addressable customers; we require operational discipline to grow & deepen our customer relationships and generate end consumer activity.
The key focus of this strategic hire will include:
Analyze the gaps between expectations & reality with each of our 12 & growing global customers – first 15- 20 days;
Map these gaps against our competencies & detail an activation plan to change the engagement tempo for growth – first 30 days;
Execute that plan to begin to drive growth of relationship & revenue – first 100 days;
Grow those relationships & revenue month on month, quarter on quarter - forever
Areas of Responsibility
Leadership
To transfer Cellulant’s “Thought Leadership” on mobile commerce to customers internally – to coordinate the leadership & influence required to focus our country Customer Engagement Teams to deliver on the strategic vision of the customer.
Strategic Planning
To work with the customers to build, refresh and execute global mobile commerce plans
To develop and put in place operating plans and budgets for the business unit and central functions that reflect the longer-term objectives and priorities
Operations and controls
To monitor day to day – metrics of our customers
To refine processes that drive customer delivery
To ensure that operating objectives and standards of performance are not only understood but owned by management and employees
To ensure that the Company and its businesses comply with all applicable legal and regulatory requirements and, where appropriate, best practice
To ensure that appropriate standards of conduct are established and complied with
Communication and reporting
To feed the Management Dashboards with current analysis & insights to facilitate decision making to respond to Global customer needs.
To liaise with Cellulant country heads/ customer engagement teams to coordinate execution of customer strategic plans
The Role – What changes because you are on board?
- That we know where we are going with each of our Global Customers & that we are hitting those milestones.
- That the person generates an instant dividend on Month 2 of joining.
Interested candidates are requested to send their applications to hr@cellulant.com
To be able to meet these aggressive growth expectations we need to grow our dynamic team.
We are recruiting highly motivated Senior Global Engagement Manager keen to utilize his/her existing skills and develop new ones that will enable him/her to add to the success of the organization as well as his/her own. We invite you to be part of that growth;
Senior Global Engagement Manager
To take charge of customer engagements, drive & deepen Cellulant Mobile Commerce Offering within existing Global customers & build and deliver new strategic customers & partners.
Reporting: CEO/COO, (to CXO / CSO - to be recruited later)
Peer / Lateral Relationships: COO, CTO, CEO-Nigeria, Head of Product Strategy (who report directly to CEO)
Role Context:
This role will develop, manage and coordinate the delivery of the strategic plans for all Global Customers – Barclays, Standard Chartered, Standard Bank, MultiChoice etc. The current challenge of the business as far as Global Accounts are concerned is 2 fold:
Realization of Business Case – We need to effectively coordinate central execution of customers Pan-African vision by liaising with the center and coordinating Cellulant’s internal country efforts & product strategy & rollout efforts to drive the growth for our customers that is possible with our capability and learnings. “The whole is more than the sum of its parts”
Leading our Global Customers – Cellulant’s customers expect us to show them where the market is going and what new possibilities for mobile commerce are. We want to be their strategic partner and guide in developing mobile commerce. Thus we can provide the strategic roadmaps that customers will follow to grow.
Cellulant has a myriad of operations across 10 markets (& growing); it has a matrix of revenue lines & product lines. The goal of the business is to consolidate the business model whilst allowing different markets to take different maturity paths.The goal of the business is to take mobile services anchored on mobile payments to 100m customers generating US$3 ARPU by 2018 / 2019. Cellulant intends to maintain gross margins of 30% and generate US$1 per customer per month (CeRPU) – Cellulant Revenue Per User.
As at end of 2012, Cellulant’s mobile commerce ecosystem had nearly 40M addressable customers – mainly in banking, utilities, music value chains, agriculture & government value chains – approximately 1.5M are active, generating CeRPU of US$0.1
The business has a track record of generating relationships that increase addressable customers; we require operational discipline to grow & deepen our customer relationships and generate end consumer activity.
The key focus of this strategic hire will include:
Analyze the gaps between expectations & reality with each of our 12 & growing global customers – first 15- 20 days;
Map these gaps against our competencies & detail an activation plan to change the engagement tempo for growth – first 30 days;
Execute that plan to begin to drive growth of relationship & revenue – first 100 days;
Grow those relationships & revenue month on month, quarter on quarter - forever
Areas of Responsibility
Leadership
To transfer Cellulant’s “Thought Leadership” on mobile commerce to customers internally – to coordinate the leadership & influence required to focus our country Customer Engagement Teams to deliver on the strategic vision of the customer.
Strategic Planning
To work with the customers to build, refresh and execute global mobile commerce plans
To develop and put in place operating plans and budgets for the business unit and central functions that reflect the longer-term objectives and priorities
Operations and controls
To monitor day to day – metrics of our customers
To refine processes that drive customer delivery
To ensure that operating objectives and standards of performance are not only understood but owned by management and employees
To ensure that the Company and its businesses comply with all applicable legal and regulatory requirements and, where appropriate, best practice
To ensure that appropriate standards of conduct are established and complied with
Communication and reporting
To feed the Management Dashboards with current analysis & insights to facilitate decision making to respond to Global customer needs.
To liaise with Cellulant country heads/ customer engagement teams to coordinate execution of customer strategic plans
The Role – What changes because you are on board?
- That we know where we are going with each of our Global Customers & that we are hitting those milestones.
- That the person generates an instant dividend on Month 2 of joining.
Interested candidates are requested to send their applications to hr@cellulant.com