Customer Support Representatives
Have you worked in a retail outlet handling wireless devices such as smart phones, cell phones and laptops; audio visual equipment; home appliances; office automation; digital imaging equipment?Horizon Contact Centers is sourcing for enthusiastic, driven and technical savvy individuals.
The selected individual(s) will be required to provide technical support and exceptional customer experience to customers in a highly professional and technical manner.
Minimum knowledge, skills and experience:
1. A Diploma or Degree from a recognized tertiary institution
2. Excellent spoken and written skills in:
a) English and Amharic (2 vacancies)
b) English and Arabic (2 vacancies)
3. Ability to communicate clearly and effectively
4. Typing speed of 30 words per minute with an ability to type proficiently whilst multi-tasking.
5. Excellent knowledge Windows and Office applications. Microsoft certification will provide and added advantage.
6. Good general hardware and software knowledge.
7. Ability to understand and solve technical problems.
8. Two (2) years Call Centre experience is desired.
9. Must have a strong customer service orientation.
10. Certificate of Good Conduct is a prerequisite
If you believe this is an exciting and challenging opportunity for you; then please go to www.horizoncontactcenters.com for more details and to apply.
An attractive remuneration is offered for all the above positions.
Only shortlisted candidates will be contacted.
Closing date is Friday 20th July 2012.