VTTI operates a network of bulk petroleum Terminals in eleven countries across five continents. As a result
of its ongoing continued growth, VTTI has expanded its operations to Kenya.
VTTI Kenya is completing its state of the art Terminal in Mombasa and will soon be operational.
Applications are invited from qualified and experienced Kenyan citizens for the following positions at our
state of the art Petroleum Terminal in Kipevu, Mombasa:
ORDER PROCESSOR
Location: VTTI, Kenya
Job Description
Receives and processes customers’ orders; ensuring orders are fulfilled and corresponding invoicing
completed.
Organisational Position:
Reports to the Customer Service Manager.
Result Areas
Customer order processing
Ensures timely and satisfactory fulfillment of customers’ instructions;
• Applies approved Standard Operating Procedures in all customer service processes.
• Receives customer orders, verifies them and creates order entries in Tomcat.
• Communicates any anomalies that may affect customer orders e.g. inventory or credit anomalies.
• Liaises with KRA resident officer for release of loaded truck orders and other product transfers
into and out of the Terminal.
• Provides timely and accurate feedback to customers and notifies them of unplanned developments.
• Handles enquiries from customers and resolves complaints in consultation with Customer Service
Manager.
• Maintains regular contact with customers, Kenya Revenue Authority (KRA) resident officer and the
operations team to meet customer requirements.
Invoicing
Prepares invoices as required on the basis of pre-formulated customer agreements;
• Checks accuracy of invoices and submits to the Customer Service Manager for review and
approval.
• Prepares credit notes and debit notes for approval by the Customer Service Manager and posts
approved transactions into Tomcat.
• Prepares and sends out monthly invoices and statements for the various services received including
Tank storage, Kenya Pipeline Company (KPC) transfers, Tank to Tank transfers, Truck loading and
other charges.
Documentation and record keeping
Maintains record of all relevant documents for order processing and invoicing;
• Product batch specifications.
• Customer orders and Invoices.
• KRA approval documents.
• Terminal Loading Instructions.
• Terminal transfer and receipt instructions
• Bills of Lading.
• Internal approvals.
Reports, Communications and Social interaction
Maintains daily communication and contact to prepare and fulfill customer orders
• Internally with the Customer Service Manager, Shift Supervisors and Stock controller.
• Externally with customers and KRA resident officer.
• Prepares reports for review and approval by the Customer Service Manager.
Performance Indicators
• Level of customer satisfaction.
• Completeness and accuracy of documentation and records.
• Timeliness of reports and feedback to customers.
• Effective resolution of service complaints.
• Accuracy of reports to customers.
• Achievement of customer throughput volumes.
• Conformance to the terms of the service agreements.
• Efficiency of coordination across customer service, operations and maintenance departments.
Qualifications & Experience
• University Graduate.
• Minimum 1 year relevant work experience gained in a comparable job which has involved regular
contact with customers.
• Good communications and negotiating skills.
• Ability to create and maintain relationships.
• Tactful and diplomatic.
• Planning and organisation capability.
• High level of integrity.
For the above vacancy, kindly send your CV to hr@mtt.vtti.com
MAINTENANCE MANAGER
Location: VTTI, Kenya
Job Description
Responsible for the preventive and corrective maintenance, repairs and modifications to all terminal
facilities which include Tanks, Pipelines, Pumps, Meters, Manual and Electrical control systems, Buildings,
equipment and minor work related to the LAN at the Terminal and is the point of contact for Information
Technology (IT) solutions.
Organisational Position
Reports to the General Manager of VTTI Kenya. Manages the M&R department staff and the work
related aspects of contracted third parties
Result Areas
Maintenance strategy
Responsible for the continuous development of a maintenance strategy for the terminal;
• Drawing up annual and long term plans for technical maintenance, repairs and modifications to
buildings, installations and equipment at several locations so that the technical operating resources
remain in a good condition
• Discusses requirements with the competent authorities with regard to feasibility and tests the
functionality of the proposed plans
• Assesses technical proposals, Gathers and analyses data to validate the maintenance strategy.
• Schedules audits, reviews and implements corrective actions.
• Draws up budgets, priorities and planning schedules for review and approval by the General
Manager.
• Management of M&R activities
• Plans and manages the required M&R activities and resources to guarantee the continuity of
operational processes;
• Ensures the execution of preventive and corrective maintenance, repairs and modifications to
buildings, installations and equipment to keep technical operating resources in good condition.
• Discusses the planning and assignment of work with the Maintenance technicians. Delegates
authorities with regard to the performance of the relevant work. Discusses bottlenecks, contributes
solutions and takes action as required.
• Decides about the implementation of emergency repairs and is responsible for the correct
completion of orders.
• Works closely with the Operations Manager to ensure proper communication of equipment outage
and work completion schedule.
• Communicates the same with the Customer Service Manager so that customers have advanced
information on equipment outage that impacts their business.
• Minor maintenance work on the LAN systems at the Terminal.
Project Management
• Manages and controls maintenance projects, draws up project plans and planning schedules and
ensures the timely and correct execution of projects.
• Manages a project team as required.
Environment Health And Safety (Ehs) Compliance
Ensures that all maintenance and repair activities are carried out safely and in compliance with the
organisation’s EHS policies as well as statutory requirements;
• In coordination with the Safety officer, Ensures safety induction of all contractors and personnel
involved in M&R activities.
• Carries out risk assessments and Job Safety Analyses (JSAs) for all works to be carried out,
determines safeguards required to carry out the work safely
• In consultation with the Operations Manager, reviews and approves Safety Method Statements
(SMS)
• Carries out regular visual checks and inspections of works carried out to confirm compliance to
documented work methods and safety provisions and intervenes to stop and correct any unsafe
conditions.
Contractor Management
• Manages supplier relationships and acts as a point of contact for contracting third parties for
terminal maintenance matters:
• Responsible for evaluation, selection and recommendation of suppliers.
• Monitors contractor performance; gathering information about the progress of work, bottlenecks,
anomalies and performance of work based on agreed terms.
• Periodically discusses work and performance of third parties and makes proposals to the General
Manager with regard to contract continuation.
Supervision and Personnel development
• Initiates action for defining individual personnel requirements, is aware of the required personnel
capacity and makes proposals to adapt the existing staffing levels if required.
• Provides training and supervises M&R activities.
• Identifying additional training needs and ensuring that required training is carried out.
• Sets performance targets for M&R department and monitoring through regular appraisals.
• Ensures regular planning and review meetings with M&R team.
• Manages performance through counselling and discipline as required
Budget control
• Plans and monitors the annual budget, project budgets and future maintenance budgets.
• Is responsible for the financial contract management for contracted third parties and for ensuring
periodic maintenance reports.
• Manages the M&R maintenance budget and reports progress and finances to the GM.
Reports, Communications and Social interaction
• Forms part of the Management Team and the management of VTTI Kenya and consults with these
periodically; makes proposals to improve processes and contributes to the development of vision
and policy aimed at the continuity of the organisation.
• Disseminates decisions taken to M&R staff and translates these into specific actions; discusses
commencement of work, progress, quality and results with supervisors and staff and contractors.
• Training, transfer of knowledge and understanding to supervisors and staff, third party fitters,
foremen and internal staff.
• Discusses/ coordinates with the General Manager, Operations, Safety Officer, Customer Service,
Finance Manager and contractors about the execution of the work, contract agreements,
performance, equipment and materials.
• Maintains contact with colleagues in the Engineering and IT departments at VTTI Headquarters.
• Maintains external contact with the competent authorities, various government bodies, department
of the Environment, local authority, provincial authority, inspection bodies and material suppliers.
Performance Indicators:
• Compliance to Corporate and Statutory Engineering Standards.
• Facilities and equipment downtime.
• IT systems performance and availability.
• IT systems security.
• Timely completion of scheduled Audits, Reviews and corrective actions.
• Quality and quantity of maintenance undertaken.
• Quality and effectiveness of projects executed.
• Reliability of the terminal installations.
• Incident free hours for M&R activities.
• Quality of M&R activities documentation.
• Achievement of plans within the set targets, budgets and guidelines.
• Performance of M&R team and third party contractors.
• Level of M&R staff satisfaction and team development.
• Quality and timeliness of the various reports.
Qualifications & Experience
• University Graduate, Mechanical Engineering
• Minimum 5 years work experience gained in a comparable job preferably in the petroleum
industry.
• experience in the field of maintenance management in a technical industrial environment.
• considerable experience of managing staff and teams.
• considerable project management experience
• Some experience in computer systems and LAN.
Competencies
• Exceptional technical understanding of terminal facilities.
• Planning and organisation capability.
• High level of integrity.
• Analytical with good decision making skills.
• Good communications and negotiating skills.
• Responsibility and leadership.
• Thorough, results focused with ability to work under pressure.
• Social empathy with ability to work across organisational and cultural boundaries.
• Team orientation, supervisory and relationship management skills.
For the above vacancy, kindly send your CV to hr@mtt.vtti.com
MAINTENANCE TECHNICIAN
Location: VTTI, Kenya
Job Description:
Performs preventative, predictive and routine maintenance tasks assigned by the Maintenance Manager.
Works both independently and with other terminal personnel as well as contractors. The scope of facilities
include Tanks, Pipelines, Pumps, Meters, Manual and Electrical control systems, Buildings, the LAN, IT and
communication equipment at the Terminal.
Organizational Position
Reports to the Maintenance Manager of VTTI Kenya
Result Areas:
Maintenance & Repair activities
Carries out maintenance activities assigned by the Maintenance Manager;
• Repair and maintain plant equipment such as Product pumps, Generator, Fire pumps, Tank and
Pipeline fixtures.
• Completes scheduled maintenance checks; loading pumps oil levels, generator and fire pump fuel
levels, test starting of fire pump and generator, applying required maintenance cleaning and
lubrication.
• Scheduled testing, documentation and certification of fire fighting and emergency equipment; fire
tank water level, foam condition, alarms, emergency shut down systems and fire extinguishers.
• Carries out routine inspections, emergency and scheduled maintenance on plant equipment as
listed in the Terminal equipment maintenance manual and includes replacement of filters, strainers,
gaskets and other fixtures.
• Participates in meter, measuring equipment and tank calibration activities alongside the contracted
calibrators.
• Performs required maintenance routines to computer and LAN systems under supervision and
direction by VTTI Headquarters IT Manager; this may include installation or upgrades of hardware
and software and troubleshooting system problems.
Maintenance strategy
Contributes to the continuous development of a maintenance strategy for the terminal;
• Assesses technical proposals, Gathers and analyses data to validate the maintenance strategy.
• Performs tasks while supporting the policies, goals and objectives of the company.
Environment Health and Safety (EHS) compliance
Ensures that all maintenance and repair activities are carried out safely and in compliance with the
organisation’s EHS policies as well as statutory requirements;
• In coordination with the Safety officer and Maintenance Manager, Ensures safety induction of all
contractors and personnel involved in M&R activities.
• Participates in risk assessments and Job Safety Analyses (JSAs) for all works to be carried out,
determines safeguards required to carry out the work safely through approved Safety Method
Statements (SMS)
• Carries out regular visual checks and inspections of works carried out to confirm compliance to
documented work methods and safety provisions and intervenes to stop and correct any unsafe
conditions.
Reports, Communications and Social interaction
• Training, transfer of knowledge and understanding to supervisors and staff, third party fitters,
foremen and internal staff.
• Discusses / coordinates with the Maintenance Manager and contractors about the execution of the
work, contract agreements, performance, equipment and materials.
• Maintains contact with colleagues in the Engineering and IT departments at VTTI Headquarters.
• Maintains external contact with the competent authorities, various government bodies, department
of the Environment, local authority, provincial authority, inspection bodies and material suppliers.
Performance Indicators:
• Compliance to Corporate and Statutory Engineering Standards.
• Facilities and equipment downtime.
• IT systems performance and availability.
• IT systems security.
• Quality and quantity of maintenance undertaken.
• Reliability of the terminal installations.
• Incident free hours for M&R activities.
• Quality of M&R activities documentation.
• Achievement of plans within the set targets and guidelines.
• Performance of third party contractors.
• Quality and timeliness of the various reports.
Qualifications & Experience
• HND, Mechanical/ Electrical or equivalent
• Minimum 3 years work experience in a comparable job preferably in the petroleum industry.
• Experience with hydraulics, pneumatics, mechanics and basic electrical repairs.
• Some experience in computer systems and LAN.
Competencies
• Good technical understanding of terminal facilities.
• Ability to write detailed reports.
• Good verbal communication.
• Planning and organization capability.
• High level of integrity.
• Team orientation.
For the above vacancy, kindly send your CV to hr@mtt.vtti.com