Production Support Engineer job in Kenya

Production Support Engineer

Role & Responsibilities

Infrastructure monitoring , Backup monitoring , Windows Patching

Monitor systems and perform health checks as per pre-defined timelines to ensure that systems are up and running

Monitoring Alerts and taking appropriate steps laid down for a specific alert

First Level Trouble shooting on batch job failures

SOP based resolution

Experienced in Production Server Environment

Problem determination and resolution on a 24x7 basis.

Telephonic and Email based User Support.

SLA Checks

Service Desk Analysts Jobs in Kenya

Service Desk Analyst L1  

Role & Responsibilities

To provide 1st line technical support; answering support queries via phone, email, Chat and Web

To maintain a high degree of customer service for all support queries and adhere to all service management principles.

To take ownership of user problems and be proactive when dealing with user issues.

Logging / verifying customer details

Identifying the issue and categorizing / prioritize the incident

Creating a ticket in CRM tool

Referring KB for workaround / resolution and attempting resolution

Strong interpersonal skills are a prerequisite.

Accounts Manager job in Kenya

A leading multi-national company in the wholesale Telecommunications infrastructure provision market, who provide a focused range of services, in the East and Central African region, delivering sustainable value to customers, is looking to fill the role of Accounts Manager. 

This role will report directly to the Chief Commercial Officer.
 

Job Purpose / Summary
 

The Accounts Manager will be responsibility to manage key clients’ accounts for the company and ensure quality service provision to clients, development and maintenance of profitable relationships.
 

Tech Support Engineers Vacancies

Tech Support Engineer TIS - Networking - Data - L1

Role & Responsibilities

• Perform first level diagnosis, Proactive Monitoring, incident management using various Tools and processes.
• KEDB and related documents updates.
• Telephonic / Email / Web-based / Remote login support using knowledgebase repository, individual knowledge for the incident resolution.
• Understand error logs, analyze the problems, do basic level Incident analysis and provide solutions to medium complexity issues.
• Ability to configure and debug and do basic level trouble shooting in Technology areas like Routers, Switches, Operating systems like Windows or Unix etc.
• Act as SPOC (Singe Point Of Contact) for customer and L2/L3 engineers till problem is resolved.

Senior Systems Engineer - Servers & Storage job in Kenya

A leading provider of integrated business & technology solutions across Africa in the Financial, Telecom, Real Estate, Service Industries & Government, is looking to fill the position of Senior Systems Engineer - Servers & Storage 

This role will report directly to the Practice Lead - Data Centre Solutions.
 

Job Purpose / Summary
 

The Senior Systems Engineer-Server & Storage will help develop business objectives & determine the data centre practice’s operational vision in line with the company strategy.

Duties and Responsibilities

• Working with the implementation team in project implementation & deployment, which may include overseeing elements of the project or team when assigned.