in-house trainer

Our Client, a leading Business Process Outsourcing, Information Technology Enabled Services (BPO/ITES) company is seeking to recruit an in-house trainer.

Key Responsibilities

* Responsible for the design and delivery of a variety of training courses for BPO employees.
* Creating pro-active and responsive solutions to business needs.
* Focus on continuous improvement in individual, team, business unit and organizational performance.
* Specific duties include preparation and facilitation of training courses.
* Design of instructional materials for training.
* Responsible for performing duties related to training and development. (Organize, facilitate, manage (feedback, attendance, course material), Coordinate with Group Training Dept. for training activities )

Receptionist Wanted

Synovate is a prime source of holistic market information services that enhance planning and decision making in the Private, NGO and Public Sectors across sub-Saharan Africa.

We are an integrated media research & media monitoring, social and market research company providing evidence and insights which inform and advise on a wide range of business and social issues.

We are looking to fill the following positions within Synovate Kenya:

Receptionist

The role:

1. Reception Management

* Receiving all incoming telephone calls in a pleasant and official manner , screen and direct calls appropriately
* Take and relay messages
* Provide information to callers
* Greet persons entering organization
* Direct persons to correct destination
* Deal with queries from the public and customers
* Ensures knowledge of staff movements in and out of organization
* General administrative support
* Receive and sort mail and deliveries
* Schedule appointments
* Maintain appointment diary either manually or electronically
* Organize meetings
* Tidy and maintain the reception area
* Ensuring that all the telephone lines and extensions are in working condition all the time
* Making sure that the operations of the switchboard are cost effective
* Ensuring that there is no misuse of the company telephones at all times
* Taking messages on behalf of the staff who are not available & communicating the same

2. Record Keeping

* Keeping an up to date record of all calls made
* Keeping a daily report on the telephone lines and handing it over to the immediate supervisor on a weekly basis
* Keeping records for all outgoing & incoming mail

3. Handling of Clients/Visitors

* Receiving Company visitors and directing them appropriately
* Ensuring that all people calling are handled in an official manner and receive the necessary assistance they may be requiring
* Ensure that the reception area is always clean, neat and looks attractive

4. Resource allocation and mobilization and record keeping

* Ensuring that employees are equipped with adequate tools of trade
* Control of the company’s laptops, LCD projectors, flash disks etc
* Dispatching company mails, parcels and keeping records of the same

Web Systems Administrator

Web Systems Administrator

Description

This professional will perform all aspects of web server support including installation and configuration, application installation, and assist with network connectivity troubleshooting, and record all contacts, troubleshooting steps, and resolutions into the IT Service Desk Management tool.

Essential functions for this position include:


Job Responsibilities:

* Define standards for all web server builds and configurations in accordance with standards
* Participate in defining security for all web environments
* Interface with project managers and developers in the design and architecture of new web services
* Manage change control in the web environment to insure maximum uptime for all client-facing systems
* Test and deploy OS and application patches for web servers
* Monitor all web environments for acceptable performance
* Manage all new build deployments for the web environment
* Maintain a test and staging environment for all web applications
* Support the marketing team with external marketing site changes
* Interface with third-party web services providers
* Insure web infrastructure is backed up as necessary
* Report to business regarding utilization and performance of web applications
* Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, and call-backs in a timely manner, in accordance with current procedures
* Assist in person, or remotely, in the resolution of support issues to ensure timely impact on user satisfaction
* Monitor client support performance and maintenance schedule
* Provide support and assist in the management of company’s Information Technology (IT) asset management system

Administrator

Administrator Description
This professional will perform all aspects of web server support including installation and configuration, application installation, and assist with network connectivity troubleshooting, and record all contacts, troubleshooting steps, and resolutions into the IT Service Desk Management tool.
Essential functions for this position include:
Job Responsibilities:


* Define standards for all web server builds and configurations in accordance with standards
* Participate in defining security for all web environments
* Interface with project managers and developers in the design and architecture of new web services
* Manage change control in the web environment to insure maximum uptime for all client-facing systems
* Test and deploy OS and application patches for web servers
* Monitor all web environments for acceptable performance
* Manage all new build deployments for the web environment
* Maintain a test and staging environment for all web applications
* Support the marketing team with external marketing site changes
* Interface with third-party web services providers
* Insure web infrastructure is backed up as necessary
* Report to business regarding utilization and performance of web applications
* Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, and call-backs in a timely manner, in accordance with current procedures
* Assist in person, or remotely, in the resolution of support issues to ensure timely impact on user satisfaction
* Monitor client support performance and maintenance schedule
* Provide support and assist in the management of company’s Information Technology (IT) asset management system

Administration Executive

Executive – Administration at Pwani Oil Products in Mombasa

Pwani Oil Products Ltd was founded in 1985 and directly employs over 500 people both nationally and internationally. Our mission is to refine lives by producing innovative and high quality products with the aim of exceeding the expectations of every client, offering outstanding customer service and great value. We believe that the prosperity of our business depends on successfully developing an integrated community of motivated and innovative employees. We therefore ensure that the team possesses a high level of morale through recognition and positive employee relations, as well as inspiring employees by offering opportunities for challenging work, personal development and growth. Pwani is now seeking to reward highly energetic young Kenyans who are willing to go the extra mile, have the attitude that could inspire fellow team mates. Pwani is seeking to recruit more as it is heading towards implementing ERP to integrate its systems & processes.

EXECUTIVE – ADMINISTRATION
(with HR bias)
(RefNo. EAD/01)

Responsibilities:

* Processing Petty cash vouchers; Processing Claims (WC, Motor vehicles, GIT) and coordinate;
* Processing staff leaves and maintaining Daily attendance register;
* Filing documents;
* Processing Salary advances;
* General Administration of the Office and the Factory.