About M-KOPA Solar
M-KOPA Solar, headquartered in Nairobi, Kenya, is the global leader of "pay-as-you-go" energy for offgrid
customers.
The company was founded in 2011 by former executives behind M-PESA (the world's leading mobile
payment platform) on the belief that mobile technology could revolutionize energy services in emerging
markets the same way it has already revolutionized the delivery of communications and financial
services.
In under 2 years since commercial launch (Oct 2012), M-KOPA has connected over 100,000 homes in
East Africa to solar power. As of Q4 2014 the company is adding over 10,000 new homes each month
and employs nearly 500 full time staff with offices in Kenya, Uganda, Tanzania, the UK and Hong Kong.
M-KOPA works in partnership with leading mobile network operators including Safaricom in Kenya, and
is busy developing additional pay-as-you-go products and services. The company has also begun
licensing its technology to partners in markets outside East Africa.
In 2013 M-KOPA was given the Excellence in Sustainable Finance Award by the Financial Times and IFC,
and in 2014 was selected by Bloomberg New Energy Finance as the world's top New Energy Pioneer. The
company's innovative business model has been profiled in leading global media including The
Economist, the BBC, Bloomberg, the Financial Times and Wired.
ROLE PROFILE
M-KOPA is seeking
Position Title: Team Leader – Telesales
Location: Nairobi
Position Start: Immediately
Contract: 1 year - renewable
Reporting to: Project Manager – Market Development
OVERALL PURPOSE
KEY ACCOUNTABILITIES
Monitoring & assigning missed, abandoned and flasher calls.
Effecting & approving sales on the system.
Verifying stock in SCs.
Ensuring maps, SC information is up to date for the team to use when directing customers.
Creating, adjusting the rota.
Monitoring and responding to tickets.
Raising relevant issues to the PM.
Generating adhoc reports on performance during the day to motivate the team.
Monitoring and coaching on sales
Ensuring weekly and quartet reviews are done
INCUMBENT REQUIREMENTS
Experience: 1-3 years call center environment exposure with at least 1 year in a team lead/senior
level position.
Knowledge / Skills:
•Excellent written and verbal communication skills (articulate) coupled with good listening and critical
reasoning skills
•Proactive, confident, energetic and able to work under pressure with a positive attitude and use good
organization skills
•Mentoring/coaching skills/experience
•Excellent interpersonal skills.
•Leadership skill
•Training skills
•Problem solving and decision-making skills
REMUNERATION
Competitive covering a monthly salary, performance bonus and medical benefits reflective of the
candidate’s experience and skills.
TO APPLY
To apply, send an updated detailed copy of your CV and a cover letter expressing why you feel you
would be an excellent candidate for the role to careers@m-kopa.com with the subject EV-TSTL-0215
Deadline for applications is 23RD FEBRUARY 2015
PLEASE NOTE
Due to the large number of applications received by us, we regret that you will not be contacted unless
you are short listed for the post and invited for an interview. Therefore, if you have not heard from
M-KOPA within 4 weeks of the date of the deadline your application, you should assume that you have
not been successful on this occasion.
This measure has been taken in the interests of efficiency and cost effectiveness and we apologize for
any inconvenience this may cause.