Tours Consultants and Drivers Jobs in Nairobi County

A tours and travel company with its head office here in Nairobi, is interested in hiring the following to be based in the Nairobi office:

Tours Consultants 

1 Position

Job description:

• Responding to enquiries regarding hotels & safaris within 24hrs
• Manage the entire tours department, set the targets and formulate ways of achieving and exceeding the same.
• Create and sell innovative tour packages to meet market demand
• Prepare itineraries to the various destinations of interest
• Doing research and producing periodical newsletters and e-brochures with current offers to be sent out to clients/TAs
• Doing tour bookings – both in-bound and out-bound
• Doing regular check on the company website to ensure it is up to date and running smoothly
• Ensuring KWS park rules & hotel regulations are made clear to tourists
• Ensuring payment for each tour booking is received in advance or proper authorization is received from a corporate prior to credit sale
• Creating contact with hotels, car hire, sightseeing attraction and other service providers for best competitive contract rates
• Ensuring the rates files are orderly & up to date
• Ensure bookings that do not mature are cancelled in time to avoid cancellation penalties especially for hotels
• Arranging to see vehicles (and if possible be accompanied by customer reps) before start of service to ensure quality and minimize customer complains
• Briefing drivers before they depart for safari
• Preparing welcome packs for tourists before departure for safari
• Ensure clients’ special requests especially on accommodation & room specification, driver guide language, meals and others are pre-arranged.
• Being on standby ready to provide solutions in case of any hitch during safari
• Coordinating with travel consultants to arrange flying & ground packages Opening client tour files for upcoming tours
• Making follow-ups for tour quotations
• Ensuring that tours quotations are competitive inclusions, exclusions as well as terms & conditions of a quotation should be highlighted to reduce disputes with clients
• Overseeing Quality Control of all Safari Vehicles (Company owned or Sub-hired )
• Any other duty as may be assigned from time to time.

Qualifications

• Degree or a diploma in Tours & Travel operations or tourism management
• At least 2 year experience in Tours & Travel in a busy environment
• Basic Training in business management or sales &marketing will be an added advantage 
• Excellent knowledge of the industry and destinations within East Africa
• Being detail-oriented & Customer service orientated
• Excellent Computer knowledge
• Interpersonal relationships
• Ability to work long hours, with minimal or no supervision and be able to meet deadlines.
• Experience as a tours sales and marketing executive will be an added advantage

Driver 

1 Position

Summary of Key Functions:

1. Provision of reliable and secure driving services
2. Proper use of vehicle
3. Day-to-day maintenance of the assigned vehicle
4. Availability of documents/ supplies

Other assigned duties
 

1) Ensures provision of reliable and safe driving services by

• Drives the head of the Sub-office and other authorized personnel as directed,
• Drives office vehicles for the transport of authorized personnel and delivery and collection of mail, documents and other items,

2) Ensures cost-savings through proper use of vehicle through accurate maintenance of daily vehicle logs, provision of inputs to preparation of the vehicle maintenance plans and reports.

3) Ensures proper day-to-day maintenance of the assigned vehicle through timely minor repairs, arrangements for major repairs, timely changes of oil, check of tires, brakes, car washing, etc.

4) Ensures availability of all the required documents/supplies including vehicle insurance, vehicle logs, office directory, map of the city/country, first aid kit, and necessary spare parts in the assigned vehicle.

5) Ensures that all immediate actions required by rules and regulations are taken in case of involvement in accidents.

The applicant must have

• A KCSE Certificate or equivalent,
• A Clean valid driving license Class A B C E and PSV license,
• A Certificate of Good Conduct from the Criminal Investigations Department (CID)
• Five (5) years driving experience
• A Certificate in First Aid from a recognized institution,
• Occupational Trade Test II for drivers,
• Public Relations Training and should be 35 years and above

Travel Consultant  

2 Positions

A leading Travel Agency in Nairobi is seeking a  Travel Consultant, with relevant experience  of more than 3 years in similar capacity.

Candidate’s Profile:

• The person Must have a  minimum of Diploma in Tours and Travel related filed.
• Minimum Working Experience of  3 years in a travel agency
• Should be 25 years and above
• Good experience with Galileo and Amadeus 
• Trust worthy,
• Outgoing,
• Passionate & aggressive,
• Candidate should be presentable
• Possess good communication skills.
• Good time keeping
• Positive attitude

Qualifications:

• Diploma in Tours and Travel with IATA Certification.

Job Description:

• Report to the Travel and general manager on the task that you are handling
• Involved in the airline reservations team to facilitate ticketing of airlines
• Marketing the products and follow up on sales.

Send your cover letter and CV with names of three referees including your daytime telephone numbers  to rosemary@atouchtours.com  on or before 23th April  2013.

Kindly do not apply if you do not meet the above requirements.

Only short-listed candidates will be contacted.