Concern Worldwide is a non-governmental, international, humanitarian
organization dedicated to the reduction of suffering and working towards
the ultimate elimination of extreme poverty in the world’s poorest
countries.
We invite applications from suitable qualified Kenyan nationals for following position:
ICT ASSISTANT Reporting To: ICT Officer Location: Nairobi, with frequent travel to the field
Main Duties and Responsibilities:
The incumbent will be responsible for information technology, security of data and information systems and information management. S/he will also provide user support in systems usage and functionality. This is consistent with the Concern’s ICT strategy, policies and procedures.
End User Support and Capacity Building
Investigate problems reported and take corrective action as appropriate.
Escalate problems and liaise with the Helpdesk/Regional advisor team to request further support.
Assist users with file management system, staff training and capacity building.
Provide technical direction and support to the assigned IT support person (s) in the field programmes.
Technical Support
Assist in implementing and supporting IT systems & network installations in accordance with organizational set policies and procedures
Undertake hardware and software upgrades, hardware moves between sites and offices
Implement and support communications infrastructure – Internet, email, sat phones, HF/VHF radios, VSATs, PABXs etc
Implement, monitor and support backup and data recovery
Plan and undertake field and project support assignments as required (e.g. for standard maintenance programmes and support requests) as approved by the line manager
Investigate and report problems with office support systems e.g. photocopiers, printers, scanners faxes etc.
Help build capacity for Emergency Response Preparedness and provide IT support to Emergency Programmes as required
Liaise with nominated external IT suppliers, support and Service providers in relation to quality of service and performance issues
Quality Assurance and On-Going Development
Monitor and investigate developments with local communications infrastructure, assess and advise on potential to improve existing communications infrastructure
Liaise with helpdesk and regional advisor regarding planned infrastructure improvements and agree on standards
Keep up to date with trends and developments in relevant technologies. Investigate local external support options and investigate and make recommendations regarding infrastructure improvements
Ensure the organisation gets value for money in IT service delivery from external suppliers
Asset Management
Maintain asset register of IT equipment – hardware, software, radio and network equipment.
Track and control the movement of equipment between sites and temporary off site work.
Track and control equipment being added to the network by visiting staff and consultants ensuring compliance with procedures for such movements and data exchange.
Keep a file of maintenance and support contracts.
Keep a schedule and log of maintenance work completed by contractors.
Ensure software licenses are in place for applications used. Liaise with Dublin IT Team on software and license requirements.
Maintain a schedule of hardware and software upgrades (e.g. virus protection) and ensure all PCs are kept up to date with operating systems patches and antivirus software.
IT Administration
Liaises closely with IT users and Field Management, Helpdesk and Regional IT advisor
Job Specification
Bachelor’s degree in Electrical and Computer Engineering, Computer Science or related IT Degree.
Minimum of 1 year experience in IT support and helpdesk
Knowledge of PC, network architecture and cabling systems: Windows 2003/2008 server, Windows XP/7, MS Exchange Server, ISA Server, Ethernet, TCP/IP protocols and other Microsoft products
MCSE/CCNA or other IT professional qualifications and knowledge of relational databases e.g. SQL is preferred
Knowledge of communications systems: HF/VHF radios and satellite technologies, internet technology, phone systems and network security systems
Knowledge of Generators, UPS, electrics, inverters and Solar Power
Ability to communicate effectively and to deliver training programmes
Good interpersonal, communication skills, organization and planning skills
Innovative
Ability to work under pressure and willingness to work long hours, including weekends.
Interested candidates, who meet the above requirements, should apply by sending a CV and a covering letter with subject as ‘ICT Assistant’ addressed to:- The Human Resource Manager, Concern Worldwide, P.O Box 13850-00800, Nairobi to the following email:- nairobi.hr@concern.net
Each application should include three referees who can validate technical expertise. Telephone and email contacts must be submitted with the application.
The closing date for application is 22nd March 2013.
Only short-listed candidates will be contacted for interview.
Qualified female candidates are encouraged to apply.
Concern has a Code of Conduct and a Programme Participant Protection Policy to ensure the maximum protection of programme participants from abuse and exploitation
We invite applications from suitable qualified Kenyan nationals for following position:
ICT ASSISTANT Reporting To: ICT Officer Location: Nairobi, with frequent travel to the field
Main Duties and Responsibilities:
The incumbent will be responsible for information technology, security of data and information systems and information management. S/he will also provide user support in systems usage and functionality. This is consistent with the Concern’s ICT strategy, policies and procedures.
End User Support and Capacity Building
Investigate problems reported and take corrective action as appropriate.
Escalate problems and liaise with the Helpdesk/Regional advisor team to request further support.
Assist users with file management system, staff training and capacity building.
Provide technical direction and support to the assigned IT support person (s) in the field programmes.
Technical Support
Assist in implementing and supporting IT systems & network installations in accordance with organizational set policies and procedures
Undertake hardware and software upgrades, hardware moves between sites and offices
Implement and support communications infrastructure – Internet, email, sat phones, HF/VHF radios, VSATs, PABXs etc
Implement, monitor and support backup and data recovery
Plan and undertake field and project support assignments as required (e.g. for standard maintenance programmes and support requests) as approved by the line manager
Investigate and report problems with office support systems e.g. photocopiers, printers, scanners faxes etc.
Help build capacity for Emergency Response Preparedness and provide IT support to Emergency Programmes as required
Liaise with nominated external IT suppliers, support and Service providers in relation to quality of service and performance issues
Quality Assurance and On-Going Development
Monitor and investigate developments with local communications infrastructure, assess and advise on potential to improve existing communications infrastructure
Liaise with helpdesk and regional advisor regarding planned infrastructure improvements and agree on standards
Keep up to date with trends and developments in relevant technologies. Investigate local external support options and investigate and make recommendations regarding infrastructure improvements
Ensure the organisation gets value for money in IT service delivery from external suppliers
Asset Management
Maintain asset register of IT equipment – hardware, software, radio and network equipment.
Track and control the movement of equipment between sites and temporary off site work.
Track and control equipment being added to the network by visiting staff and consultants ensuring compliance with procedures for such movements and data exchange.
Keep a file of maintenance and support contracts.
Keep a schedule and log of maintenance work completed by contractors.
Ensure software licenses are in place for applications used. Liaise with Dublin IT Team on software and license requirements.
Maintain a schedule of hardware and software upgrades (e.g. virus protection) and ensure all PCs are kept up to date with operating systems patches and antivirus software.
IT Administration
Liaises closely with IT users and Field Management, Helpdesk and Regional IT advisor
Job Specification
Bachelor’s degree in Electrical and Computer Engineering, Computer Science or related IT Degree.
Minimum of 1 year experience in IT support and helpdesk
Knowledge of PC, network architecture and cabling systems: Windows 2003/2008 server, Windows XP/7, MS Exchange Server, ISA Server, Ethernet, TCP/IP protocols and other Microsoft products
MCSE/CCNA or other IT professional qualifications and knowledge of relational databases e.g. SQL is preferred
Knowledge of communications systems: HF/VHF radios and satellite technologies, internet technology, phone systems and network security systems
Knowledge of Generators, UPS, electrics, inverters and Solar Power
Ability to communicate effectively and to deliver training programmes
Good interpersonal, communication skills, organization and planning skills
Innovative
Ability to work under pressure and willingness to work long hours, including weekends.
Interested candidates, who meet the above requirements, should apply by sending a CV and a covering letter with subject as ‘ICT Assistant’ addressed to:- The Human Resource Manager, Concern Worldwide, P.O Box 13850-00800, Nairobi to the following email:- nairobi.hr@concern.net
Each application should include three referees who can validate technical expertise. Telephone and email contacts must be submitted with the application.
The closing date for application is 22nd March 2013.
Only short-listed candidates will be contacted for interview.
Qualified female candidates are encouraged to apply.
Concern has a Code of Conduct and a Programme Participant Protection Policy to ensure the maximum protection of programme participants from abuse and exploitation