French content developer job in Kenya

Position: Team Member - French Content Development

Company Profile:
 

Our client is an international training solutions provider that offers end-to-end learning and skill-building solutions that impact business performance through enhanced employee productivity, customer profitability and effective talent transformation. 

With the company expanding to several French speaking countries in Africa, our client wishes to recruit the above position to manage its training interventions in Customer Care.

Overall Role Objective.

Reporting to the Practice Head – Sales/Customer Service, the candidate will be expected to carry out responsibilities in line with their job title. 

The main responsibility in line with the job title is Creation and customization of  Content in French as per the business and people requirement of the French Speaking Operating country.  

This will be achieved by:

• Understanding and studying the business challenges and the market reality of the region operating in. Should be able to create effective content on Product, Process and Skills for both the Sales and CS staff working at different levels.
• Updating knowledge on operating country’s laws and regulation so as to create content accordingly which helps the sales and CS staff to sell products and service clients while complying with the local laws.
• Getting an in-depth understanding of the training requirements of the sales and CS staff so as to create the content accordingly.
• Updating knowledge about the competition, company products, pricing and the industry so as create a useful and effective content.
• Aligning with Sales and CS trainers to get the feedback on the training program conducted so that relevant changes can be made.
• Constructing learning solutions while ensuring quality norms and creating facilitator and participant guides as well as other training material.
• Conducting field study as and when required to obtain ground level data and pilot programs and Train the trainers for trainers on the content

Minimum Requirements:
 

The successful candidate should possess the following:

• Have a Post Graduate/MBA/Graduate in French Literature/Mass communication
• Should have created French content or conducted French Training programs for the telecom industry.
• Have experience in training, preferably in telecommunications companies or call care centers,  coupled with good writing skills in French
• Have experience in telecommunications industry and specifically in Sales or Customer Service (CS) experience would be preferred.
• Proficiency in MS – Office

The successful candidate should also possess the following personal attributes:

• Strong and creative Written Communication Skills. Relevant experience in writing/ editing/ proof reading for tutorials and technical articles in French.
• Team Player with research or structured initiative orientation
• Persons with strong sense of logic and analytical ability and sound visualization skills
• Eye for detail with ability to work with deadlines
• Ability to conceive, analyze and explain complex situations and circumstances in simple ways to broad French Speaking consumer audience
• Familiarity with online publishing and being active in the online world through blogging or other avenues is a strong plus

If interested, kindly send your CV to recruitkenya@kimberly-ryan.net, indicating the job title as subject matter.