Client Relationship Representative
This is a fantastic
opportunity for young, vibrant, talented individuals who have an
interest in joining a successful global outsource insurance team.
If you are looking to
fast pace your career within this exciting field, providing great
exposure and experience, followed by meeting the below requirements,
then we would like to meet you.
Role Summary
To provide telesales
support with the aim to increase customer retention; cross-selling to
increase average number of policies per client; handle customer
enquiries promptly, efficiently and professionally across both inbound
and outbound channels.
Duties
- To call clients and confirm receipt of renewal notices received before renewal date in line with script
- Propose premium financing options to client in line with Company policy for late renewals and recoveries.
- To call clients to cross sell and/or up sell insurance products to clients who have renewed policies in line with cross selling script.
- Record information on reason for non-renewal or complaints
- Flag follow ups and book appointments with clients
- Send product information and/or proposal form to clients via email.
- Advise clients on premium payment options
- To actively participate in process improvement meetings as required
- Back office processing between teams.
Knowledge and experience
- Degree or diploma
- Call center experience sales experience and/or international telesales experience will provide an advantage
- Sales experience or financial services experience will provide an added advantage
- 2-3 year work experience
Mandatory requirement
- Must be willing to work shifts occasionally
- Fluent in English and Kiswahili – written and oral
- Good computer literacy skills
- Certificate of Good Conduct
If you believe this is an exciting and challenging opportunity for you; then please go to www.horizoncontactcenters.com for more details and to apply.
An attractive fixed and variable remuneration is offered for this position.
Only shortlisted candidates will be contacted.