Faulu Kenya Tellers, Trainee Finance Partner, Customer Advisors positions in Kenya

Exciting Career Opportunities

Faulu Kenya Deposit Taking Microfinance Limited is a dynamic Christian organization within the micro-finance sector.

Faulu was the first Micro Finance Institution in Kenya to be licensed by the Central Bank as a deposit taking institution.

In line with the growing business needs we are seeking highly competent, focused and results oriented individuals for entry level positions within the various business units across the country. 

 

1. Trainee Finance Partner

Job Ref: HR 2012/11/01
 

Minimum Qualifications

Academic Qualifications: A Bachelor’s degree in Business, Sales, Marketing and equivalent or Diploma in Cooperative management.

Knowledge and Skills: Basic knowledge in Sales and Marketing, Credit risk management and computer literacy a must.

Experience: 1 year preferably in a financial institution.
 

Key Roles and Expectations 

This is a challenging role, requiring commitment and passion for the economic transformation of the low income population within rural, peri-urban and urban areas spread across the country.

The position’s key roles include: -

• Portfolio growth and management: Recruit and retain clients ensuring a growth in loan disbursement through excellent customer service and timely service delivery.
• Deposit Mobilization: Solicit deposits to match and exceed the loan book.
• Loan processing: Ensure thorough business assessment, proper securitization and compliance to audit standards and company policy.
• Client education: Disseminate information to prospective clients and ensure understanding of operations policy as well as training them on group leadership.
• Loan book quality management: ensure that all loans given are timely paid in compliance to policy and statutory requirements.
• A link with the public: Liaise with local administration, maintain relationships with the public and portray company and Christian values at the marketplace.

 2. Tellers 

Job Ref: HR 2012/11/02
 

Minimum qualifications

Academic Qualifications: A business related degree or equivalent preferably in Finance & Banking, IT or Minimum CPA 2.

Knowledge and Skills: Computer proficiency a must with a keen eye on detail. Speed and accuracy for these positions is key. Knowledge on policies and procedures applied in DTM will be an added advantage

Experience: One year experience as a teller & in customer service in a financial institution
 

Key responsibilities

 The position holder will among other duties carry out the following duties:

• Transaction processing: Process daily customer transactions in line with Faulu policies and other operation procedures. Ensure all customer transactions are correctly posted.
• Cash reconciliation: Perform daily reconciliation of cash receipts and other payments.
• Cash summary: Daily completion of the Cash on hand Summary sheets or cash on hand register and ensure that it is signed by both the Teller and cash officer.
• Cash Repatriation: Assist in preparation of cash bundles for repatriation.
• Customer service: Ensure high standards of customer service ensuring all customer queries are handled appropriately.
• Cross selling: Proactively cross sell all bank Faulu products
• Any other duties as assigned by the immediate Supervisor.

 Customer Advisors 

Job Ref: HR 2012/11/03
 

Minimum Qualifications

Academic Qualifications: A business related degree/diploma or equivalent preferably in Finance & Banking and/or IT.

Knowledge and Skills: Computer proficiency a must with a keen eye on detail. Knowledge on operations
procedures, knowledge of KYC & AML policies including DTM policies and guidelines. Excellent customer
service skills a must.

Experience: One year experience in customer service in a financial institution
 

Key responsibilities

• Provide face to face assistance to Banking hall customers.
• Investigate and respond to customer enquiries
• Review Customer Account applications and process in them ensuring adherence to set policies and procedures.
• Cross-sell Faulu products and Channels to customers to reduce the volume of basic information enquiries.
• Attract new customers through provision of quality after sales service
• Ensure excellent customer service to achieve set customer satisfaction rate
• Maintaining regular internal (to staff) and external (to customers) communication on Customer Service matters.

Personal attributes for all the above positions

• Good interpersonal skills with excellent customer service
• Ability to communicate effectively.
• A team player
• Willing to learn, a fast learner preferred
• Ability to work independently
• Strong Christian values, commitment and passion for the transformation of the low income population.

If you meet the specified criteria, send your application via email to excitingcareers@faulukenya.com with
the Job Ref of the Job you are applying for and your town of residence as the subject matter (e.g. JOB: REF HR 2012/11/03-Nakuru).

Include an application letter and an updated CV (including 3 referees, one of whom must be a spiritual leader) addressed as below:

Head of Human Resources
Faulu Kenya Limited
P.O Box 60240 – 00200
Nairobi
 

Note: All applications should reach us on or before 8th December, 2012.

Only shortlisted candidates will be contacted.

If you will not hear from us by 15th January, 2012 consider your application unsuccessful.