Receptionist
We are new upcoming hotel located in the Karen area and are looking for a receptionist. Some key responsibilities include:
Deliver excellent customer service, at all times
Assist in keeping the hotel reception area clean and tidy, at all times
Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
Administer all reservations, cancellations and no-shows, in line with company policy
Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities
Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety
Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
Provide reports, as required, for housekeepers and management
Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services
Key attributes
Able to remain calm under pressure and problem solve accordingly.
Be able to communicate as clearly and concisely as possible, whether face to face, over the phone or via email.
Must be smart and have a presentable personality.
Friendly & with outstanding people skills.
Demonstrate merit and ability in their work performance and results
Academic and work experience
A diploma in a business related field from a recognized institution.
Must have excellent computer skills especially Ms excel, Ms word, Email
Typing skills of up to 50 WPM
If you believe you possess the above qualifications, send your CV, a recent photo and scanned copies of your certificates tochris@hotel-troy.com.
Only shortlisted candidates will be contacted.