POSITION ADVERTISEMENT
REFERENCE CODE: HR - 25/2012
The Resettlement Support Center (RSC) Africa operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. RSC Africa is responsible for the preparation of refugee case files for adjudication by Citizenship and Immigration Services (CIS) officers, as well as the out-processing and cultural orientation of all approved cases. RSC Africa is administered by the Church World Service International Refugee Program (CWS/IRP) and is based in Nairobi, Kenya.
RSC Africa seeks a qualified individual for the Field Team Leader position.
Position Description:
This position is primarily responsible for daily supervision of Field Team staff on RSC and CIS circuit rides and efficient processing of eligible refugee applications for the US Refugee Admissions Program in Sub-Saharan Africa, in accordance with Worldwide Processing Priorities, USRAP Guidelines and CWS/RSC Nairobi Field Team standard operating procedures. This position reports directly to the Field Team Leader Supervisor.
Primary responsibilities:
1. Achieve and maintain a high performance standard based on a thorough knowledge of and adherence to established RSC, CWS/IRP, DOS/PRM, USCIS, and UNHCR policies and procedures regarding current refugee processing eligibility criteria, database and file management guidelines, the role of US voluntary agencies and refugee producing country conditions.
2. Manage RSC field teams during circuit rides throughout Sub-Saharan Africa and conduct personal interviews with refugee applicants in a non-confrontational, objective and dignified manner.
3. Supervise file review of cases scheduled for interview prior to CRs to ensure complete and accurate case files, as well as identify and correct processing errors prior to CIS adjudication.
4. Coordinate circuit ride preparation with the Field Team Supervisors and CR Scheduling Department.
5. Ensure that Pre-Screening of refugee applicants on circuit rides is done in accordance with CIS and RSC case composition guidelines.
6. Maintain effective relations with UNHCR, IOM, CIS, U.S. Embassies and other implementing partners in the field in accordance with established policies as a representative of the RSC and CWS/IRP.
7. Coordinate and manage logistics in the field that may include staff travel and transport of files, equipment and supplies.
8. Manage the hiring, supervising and paying of interpreters.
9. Manage Circuit Ride processing schedules and staff workloads.
10. Consult with Field Team Supervisors, Field Team Manager, Operations Coordinator and Deputy Director for Operations on difficult cases in accordance with established policies and procedures.
11. Ensure technology and equipment used on Circuit Rides is well-managed and utilized, including computer hardware and software.
12. Maintain a thorough knowledge of and ensure compliance with RSC safety and security procedures at all times.
13. Complete Field Trip Reports and account fully for funds as required when traveling in Kenya and within the region on circuit rides.
14. Maintain thorough knowledge and adherence to RSC Circuit Ride Standard Operating Procedures which include interview schedules, statistics, file review, preparation and distribution of CIS decision letters, Preliminary Results Lists and Trip Reports.
15. Properly use and update the RSC FTL Database and Interpreter Database; utilize Visual Studio to run QC reports and provide feedback to the team.
16. Maintain an advanced knowledge of WRAPS and stay up to date on any changes to the WRAPS system.
17. Assist in the development of Field Team training procedures and their implementation.
18. Assisting with the developing and updating of standard operating procedures for Field Team in coordination with Field Team Supervisors, Field Team Manager and Operations Coordinator
19. Assess and provide feedback on staff performance during Circuit Rides.
20. Perform other duties or special assignments as may be needed to ensure the efficient processing and operation of the RSC Refugee Program
Position Requirements:
• US Citizenship and valid passport
• Bachelor’s Degree in a related field of study.
• Minimum of 6-months work experience as a Caseworker at RSC or equivalent work experience.
• Strong leadership and motivational skills
• Demonstrated IT skills, including experience using Microsoft Access, Microsoft SQL, WRAPS, and troubleshooting network problems
• Ability to supervise field staff to ensure policies and procedures are implemented and executed in accordance with guidelines and standard operating procedures.
• Ability to travel extensively in the region on short notice and in difficult conditions to meet the demands of a dynamic operational program.
• Able to deal with stress in a positive manner and ability to maintain a diplomatic, professional manner at all times.
• Ability to exercise good judgment and seek guidance as appropriate when confronted with unanticipated problems in the field.
• Ability to conduct oneself in a professional and courteous manner to represent the best interests of RSC and CWS/IRP.
• Ability to work as part of a team in a multi-cultural environment in implementing the U.S. Refugee Admissions Program in Sub-Saharan Africa.
Qualified individuals are encouraged to apply for this position by submitting a cover letter and a résumé to:
The Human Resources Manager
RSC Africa
P. O. Box 14176
00800 Westlands
Nairobi, Kenya
Email: hr@cws-rscnairobi.org
On the subject line, please indicate the reference code of the position, followed by your surname.
This position will remain open until filled.
FIELD TEAM LEADER
(International Hire – Grade 2)REFERENCE CODE: HR - 25/2012
RSC Africa seeks a qualified individual for the Field Team Leader position.
Position Description:
This position is primarily responsible for daily supervision of Field Team staff on RSC and CIS circuit rides and efficient processing of eligible refugee applications for the US Refugee Admissions Program in Sub-Saharan Africa, in accordance with Worldwide Processing Priorities, USRAP Guidelines and CWS/RSC Nairobi Field Team standard operating procedures. This position reports directly to the Field Team Leader Supervisor.
Primary responsibilities:
1. Achieve and maintain a high performance standard based on a thorough knowledge of and adherence to established RSC, CWS/IRP, DOS/PRM, USCIS, and UNHCR policies and procedures regarding current refugee processing eligibility criteria, database and file management guidelines, the role of US voluntary agencies and refugee producing country conditions.
2. Manage RSC field teams during circuit rides throughout Sub-Saharan Africa and conduct personal interviews with refugee applicants in a non-confrontational, objective and dignified manner.
3. Supervise file review of cases scheduled for interview prior to CRs to ensure complete and accurate case files, as well as identify and correct processing errors prior to CIS adjudication.
4. Coordinate circuit ride preparation with the Field Team Supervisors and CR Scheduling Department.
5. Ensure that Pre-Screening of refugee applicants on circuit rides is done in accordance with CIS and RSC case composition guidelines.
6. Maintain effective relations with UNHCR, IOM, CIS, U.S. Embassies and other implementing partners in the field in accordance with established policies as a representative of the RSC and CWS/IRP.
7. Coordinate and manage logistics in the field that may include staff travel and transport of files, equipment and supplies.
8. Manage the hiring, supervising and paying of interpreters.
9. Manage Circuit Ride processing schedules and staff workloads.
10. Consult with Field Team Supervisors, Field Team Manager, Operations Coordinator and Deputy Director for Operations on difficult cases in accordance with established policies and procedures.
11. Ensure technology and equipment used on Circuit Rides is well-managed and utilized, including computer hardware and software.
12. Maintain a thorough knowledge of and ensure compliance with RSC safety and security procedures at all times.
13. Complete Field Trip Reports and account fully for funds as required when traveling in Kenya and within the region on circuit rides.
14. Maintain thorough knowledge and adherence to RSC Circuit Ride Standard Operating Procedures which include interview schedules, statistics, file review, preparation and distribution of CIS decision letters, Preliminary Results Lists and Trip Reports.
15. Properly use and update the RSC FTL Database and Interpreter Database; utilize Visual Studio to run QC reports and provide feedback to the team.
16. Maintain an advanced knowledge of WRAPS and stay up to date on any changes to the WRAPS system.
17. Assist in the development of Field Team training procedures and their implementation.
18. Assisting with the developing and updating of standard operating procedures for Field Team in coordination with Field Team Supervisors, Field Team Manager and Operations Coordinator
19. Assess and provide feedback on staff performance during Circuit Rides.
20. Perform other duties or special assignments as may be needed to ensure the efficient processing and operation of the RSC Refugee Program
Position Requirements:
• US Citizenship and valid passport
• Bachelor’s Degree in a related field of study.
• Minimum of 6-months work experience as a Caseworker at RSC or equivalent work experience.
• Strong leadership and motivational skills
• Demonstrated IT skills, including experience using Microsoft Access, Microsoft SQL, WRAPS, and troubleshooting network problems
• Ability to supervise field staff to ensure policies and procedures are implemented and executed in accordance with guidelines and standard operating procedures.
• Ability to travel extensively in the region on short notice and in difficult conditions to meet the demands of a dynamic operational program.
• Able to deal with stress in a positive manner and ability to maintain a diplomatic, professional manner at all times.
• Ability to exercise good judgment and seek guidance as appropriate when confronted with unanticipated problems in the field.
• Ability to conduct oneself in a professional and courteous manner to represent the best interests of RSC and CWS/IRP.
• Ability to work as part of a team in a multi-cultural environment in implementing the U.S. Refugee Admissions Program in Sub-Saharan Africa.
Qualified individuals are encouraged to apply for this position by submitting a cover letter and a résumé to:
The Human Resources Manager
RSC Africa
P. O. Box 14176
00800 Westlands
Nairobi, Kenya
Email: hr@cws-rscnairobi.org
On the subject line, please indicate the reference code of the position, followed by your surname.
This position will remain open until filled.