The incumbent will offer customer support services to both internal and external customers in the field of disease control public health in liaison with Regional Area Manager (RAM), Regional Director (RD) respectively; with the purpose of meeting the stipulated organizational objectives.
The role will be based in Kenya.
The Country Manager is expected to:
The role will be based in Kenya.
The Country Manager is expected to:
- Contribute positively to the overall company expectation by HQ qualitatively and quantitatively.
- Achievement of overall annual budget for the company.
- Compliance with internal standards and procedures.
- Meet the set country and product portfolio specific quantitative targets as per the annual action plans and budget allocation.
- Conceptualize, prepare and provide annual detailed SMART country plans for review.
- Prepare objective based country travel plans covering entire product portfolio “new products”, execute, report with detailed analysis and make recommendations.
- Relationship building inside, outside office and detailed knowledge of key identified stakeholders.
- Develop a country database of key customers, stakeholders and partners in the company’s key areas of operation in liaison with Public Health.
- Ensure recruitment, training, development, maintenance, focus and appraisal of agents.
- Ensure timely payment of debts within the agreed credit period.
- Ensure customer complaints and resolutions are discussed with the customer as well as relevant internal departments to satisfaction.
- Practical product knowledge within company portfolio.
- Use effectively and efficiently company resources hence maximizing productivity.
- Ability to introduce entry barriers with global company “new product portfolio”.
Your application must include a covering letter highlighting relevant experience and key achievements, a detailed CV, a daytime phone contact, valid email address, and the names and telephone contacts of three professional referees.
Closing date: 1st April 2011
Only shortlisted candidates will be contacted
Adept Systems
Management Consultants
P.O. Box 6416 Nairobi GPO 00100
Email: recruit@adeptsystems.co.ke