Officer - Prepaid Cards
Responsibilities
- Ensure the timely processing of new and replacement card applications
- Take a proactive approach in identifying areas of weakness and recommend the implementation of solutions
- Compile monthly statistical records and monitor trends for each product
- Ensure that customer queries are timorously addressed
- Suggest and identify opportunities for improvement of the bank’s service and products
- Cross-selling of the banks products and services
- Perform such other duties and assume any other duties as may be delegated from time to time by the management
The performance and achievements of the incumbent will be measured based on the following statistics:
- Achieve customer query response time of not more than 24 hours
- Customer correspondence handled daily
- Accurate data capture
Education and Experience
- Bachelors Degree in Commerce –Accounting Option
- Professional Training in Accounts an added advantage
- Banking Diploma, Bankcard Business Certificate or similar qualification
- Computer literate
- 2 Year experience in Bankcard Operations.
Required Skill
- Ability to work under pressure and get things done
- Ability to communicate effectively both oral and in writing
If your career objectives match any of these exciting opportunities,
please send your application letter, detailed CV and the name of three
referees to: jobs@ecb.co.ke by 7th November 2012.
Applications received after this date shall not be considered.