Receptionist
Job Purpose
Responsible for attending to visitors at the reception and ensuring that their needs are responded to accordingly. Receive incoming calls in a courteous manner and forward them to the appropriate person.
Job Dimensions
Attending to walk-in-clients, understanding their needs and responding promptly & appropriately
Answer telephone, screen and direct calls
Maintaining a welcoming ambience in the front office
Administrative support for the Executive Directors
Key Result Areas
Operate telephone switchboard to answer, screen and forward calls, providing information and taking messages
Attending to visitors promptly, understanding their needs and ensuring they are directed accordingly
Recording and accurately transmitting messages left by visitors & callers not able to reach intended persons
Receiving hand delivered mails and couriers parcels and ensuring timely distribution
Maintenance of the reception area is always kept clean and neat
Routine checks on operational telephone lines and reporting faulty lines
Performance of tasks assigned by Executive Directors
Key Decisions
Prioritization of client needs to determine appropriate response
Monitoring access to the back office by external persons and reporting any security threat
Routing of calls to the relevant department based on customer requirements
Key Performance Indicators (KPIs)
Multitasking efficiently in handling incoming calls & visitors and administrative role
Clear and precise communication to clients (internal & external) and accurate relaying of messages
Establish & maintain good rapport with clients
Determining priority issues of visitors/callers based on nature and purpose of visit/call and ensuring they are handled in a timely manner
Consistently convey information to clients in a knowledgeable and customer friendly manner
1.Key Relationships
Internal – foster a good working rapport with co-workers
External – establish warm & professional relationships with clients
2. Qualifications, Knowledge and Experience
Expertise: Academic qualification/s
Minimum requirement: Diploma level
Expertise: Relevant professional qualification Skills
Minimum requirement: Secretarial/Office Management/Public Relations
Working knowledge & good understanding of Microsoft Office
Ability to operate an office switchboard system
Knowledge of customer service principles & practices
Ability to organize and plan
Relevant experience
At least 3 yrs experience in a busy front office
3. Competencies & Personal Attributes
Professional personal presentation
Excellent interpersonal and communication skills
Excellent prioritization and time management skills, and ability to multitask.
Ability to establish effective professional relationship with co-workers
Must have a high degree of professionalism and integrity
Willingness to learn and grow and adapt to changes in the work environment
If you meet the above minimum requirements, kindly send us your cv indicating your current and expected gross salary to;
Frank Management Consult Limited
Nyaku House,1st Floor, Argwings Kodhek Road, Hurlingham
Emails: frankmconsult@yahoo.com/jobsfmc@yahoo.com
Job Purpose
Responsible for attending to visitors at the reception and ensuring that their needs are responded to accordingly. Receive incoming calls in a courteous manner and forward them to the appropriate person.
Job Dimensions
Attending to walk-in-clients, understanding their needs and responding promptly & appropriately
Answer telephone, screen and direct calls
Maintaining a welcoming ambience in the front office
Administrative support for the Executive Directors
Key Result Areas
Operate telephone switchboard to answer, screen and forward calls, providing information and taking messages
Attending to visitors promptly, understanding their needs and ensuring they are directed accordingly
Recording and accurately transmitting messages left by visitors & callers not able to reach intended persons
Receiving hand delivered mails and couriers parcels and ensuring timely distribution
Maintenance of the reception area is always kept clean and neat
Routine checks on operational telephone lines and reporting faulty lines
Performance of tasks assigned by Executive Directors
Key Decisions
Prioritization of client needs to determine appropriate response
Monitoring access to the back office by external persons and reporting any security threat
Routing of calls to the relevant department based on customer requirements
Key Performance Indicators (KPIs)
Multitasking efficiently in handling incoming calls & visitors and administrative role
Clear and precise communication to clients (internal & external) and accurate relaying of messages
Establish & maintain good rapport with clients
Determining priority issues of visitors/callers based on nature and purpose of visit/call and ensuring they are handled in a timely manner
Consistently convey information to clients in a knowledgeable and customer friendly manner
1.Key Relationships
Internal – foster a good working rapport with co-workers
External – establish warm & professional relationships with clients
2. Qualifications, Knowledge and Experience
Expertise: Academic qualification/s
Minimum requirement: Diploma level
Expertise: Relevant professional qualification Skills
Minimum requirement: Secretarial/Office Management/Public Relations
Working knowledge & good understanding of Microsoft Office
Ability to operate an office switchboard system
Knowledge of customer service principles & practices
Ability to organize and plan
Relevant experience
At least 3 yrs experience in a busy front office
3. Competencies & Personal Attributes
Professional personal presentation
Excellent interpersonal and communication skills
Excellent prioritization and time management skills, and ability to multitask.
Ability to establish effective professional relationship with co-workers
Must have a high degree of professionalism and integrity
Willingness to learn and grow and adapt to changes in the work environment
If you meet the above minimum requirements, kindly send us your cv indicating your current and expected gross salary to;
Frank Management Consult Limited
Nyaku House,1st Floor, Argwings Kodhek Road, Hurlingham
Emails: frankmconsult@yahoo.com/jobsfmc@yahoo.com